Hoteliers looking for a way to better track and understand guest complaints and property maintenance issues should plan to visit HotelTap in Booth 1702 at HITEC next week in New Orleans. Using an analytics dashboard, the HotelTap “digital log book in the cloud” can quickly help owners and managers make improvements and increase a hotel’s guest satisfaction scores.
The HotelTap “digital log book in the cloud” uses a social media network format to replace notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests. The solution not only improves communications, but it also aids in performing and tracking maintenance tasks, and resolving customer complaints.
“HotelTap contains a comprehensive analytical dashboard that records and tracks guest complaints and provides a snapshot of maintenance and equipment issues and task history relating to them, by category and physical areas of the hotel,” said Sandip Jariwala, HotelTap founder and CEO. “The dashboard neatly organizes the property’s complaint records so operators can easily pinpoint problem areas. The system offers alerts for tags so that managers and owners can be notified via text messages about particular issues as soon as they are entered in HotelTap. For example, owners and managers can sign up to get a text notification for issues with #GuestComplaint or #911 or #SoldOutTonight tags. In short, they can choose what issues are important for them to be notified immediately.”
The HotelTap dashboard also organizes maintenance tasks in a “To Do” list so they can be viewed at any time and from anywhere. Daily activity reports of all staff and department communications can be received in PDF format so they too can be accessed and viewed on any Wi-Fi enabled device.
HotelTap’s Analytical Dashboards enable hoteliers to:
• Assign notes and tasks to specific departments. They will show up on the assigned department’s dashboard, where they can be commented on and marked as complete.
• Translate employee communications via dashboard accurately and easily with one another even when they prefer different languages.
• Receive daily activity reports in pdf format so owners and managers can view them and back them up on any device.
• View complaint and maintenance records by department and location on the analytics dashboard so owners and managers can easily pinpoint problem areas and ways to improve.
• View, save and organize equipment records and task history so owners and managers can find and view them any time they want.
Room Logs / Safety Inspections
HotelTap also offers a Room Logs: Safety Inspections dashboard. This tool enables engineers to identify any safety concerns related to in-room equipment. For example, is the guestroom entry door self-closing? Does the deadbolt work? Are batteries functioning in the smoke detector? Do windows lock property? Are adjoining room doors secured? When an inspection is completed, it can be closed out. However, if there is an item on the safety inspection task list that can’t be addressed immediately, HotelTap will assign a sub-task for that item until it is complete. When the sub-task is complete, the checklist will be closed.
“We hope everyone looking for better analytics to help pinpoint and resolve issues and complaints visits us next week at HITEC in Booth 1702.”
