A study by the School of Hotel and Tourism Management at The Hong Kong Polytechnic University reveals important insights into how hotel managers can use visually attractive images to stimulate positive perceptions of quality and thus increase bookings.
What should millennials' ideal employer offer to attract them: more money, great reputation or a good working environment? A survey of graduating students from four Swiss hotel schools provides valuable insights.
When you work in a hotel, the job is often so involved with unusual working hours that it’s difficult to plan and take a trip yourself. But getting away is vital, providing the stress relief and relaxation that’s needed to remain energetic and vibrant in your hospitality role.
Most hotels have rich data on their existing customers, but effective CRM can help hotels recapture the 70%-80% of customers who visit their website and don't make a booking. We talk to Brise Carpenter, Vice President of Client Success at NAVIS on the untapped potential of CRM and how staff - from reservations to marketing - can best leverage it.
It’s not rocket science - it’s just being organized and having a list. With that list, you’re going to know what you need, what to order and if need be, what to trim.
Take a big ‘picture’ look at your beverage offerings with these seven key guidelines to help you craft a menu that doesn’t induce yawns or sneers. Remember that a great wine list can help bring in new customers and build your restaurant’s prestige.
Where will your sales efforts provide the most opportunity? Here are some pointers to drum up sales to combat the upcoming changes to the landscape of incoming revenues.
The next downturn is coming, so here are some proactive steps you can take to both lessen the impact of this unavoidable pendulum swing and to recover quicker than the competition.