Two huge trends within the hotel spa world are thermal bathing and contrast therapy (hot plus cold). Both portend tremendous business value, driving
Understanding the Back of House Control Chain
How Digital Hotel Back of House Operations Work (B2B)
Creative Hospitality and Laidback Luxury at Nayara Bocas del Toro
With so much attention given to the business of running hotels efficiently, we may forget that it’s the emotional core of giving guests incredible experiences
How Better Systems Create Better Guest Experiences
Better Systems, Better Stays: The Operations Guests Actually Feel How well-designed processes create consistent, confident service — and why that…
Who you know is more important than what you know, say graduate hospitality recruiters
The best chance of getting a job after university comes not just from what you know, but also from who you know, according to global hospitality recruiters.
The value of studying hospitality: A diversified and future‑oriented education
At its core, hospitality is the art of making people feel welcome, comfortable, and cared for—whether in a hotel, a restaurant, on a cruise, or during a guided tour.
Stronger Service Systems for Exceptional Guest Experiences
In hospitality, consistency is the backbone of great service. Guests don’t see thepreparation, teamwork, or systems that support their dining experience,they…
How hotels can win the direct booking renaissance with a Unified PMS
Hotels are tired of paying “rent” on their own guests.The hospitality industry is experiencing a quiet but powerful shift. While Online Travel Agencies (OTAs)
The importance of customer service: The heart of the hotel industry
Every stay is judged by how people feel. Whether it’s a warm welcome, a fast room service fix, or a clear answer to a simple question, the quality and importance
Azuma Brand launch signals larger hotel category trends
There was a fascinating hotel brand launch that occurred just after Earth Day, courtesy of none other than Adrian Zecha, founder of Aman. Even though this lasted rural hotspot
