Evan Crawford of Pyramid Global Hospitality argues that as AI commoditizes hotel search and proposals, clear brand identity and genuine relationships
Why your team still holds the key to guest satisfaction
AI is transforming industries, and hospitality is no exception. From revenue optimization to real-time guest messaging, the applications are endless.
‘Living Hospitality:” When compassion, training, and courage changed a life
At Newport Hospitality Group, we often talk about Living Hospitality. It’s an operating philosophy that brings our most human side to every interaction
Fixing the Greatest Irony in Travel with the Global Sleep Symposium by Equinox Hotels
One of the great ironies of modern life is that we all need to travel – for work, events, leisure and discovering meaning in life – and yet it’s often profoundly disruptive to sleep.
Awasi Spearheading the Luxury Longevity Revolution for South America
Luxury wellness has spent the past decade evolving well beyond massages, yoga classes and detox menus. The buzzy term de jour is longevity.
Why proactive hotel operations begin with a Connected PMS
There is a familiar rhythm in many hotels that few operators would describe as ideal. A guest arrives early, but their room is not ready because housekeeping
Three Top Trends from IHIF NYU 2026 on Disciplined Hotel Capital
The NYU conference as it’s colloquially called is a perennial gathering of the brightest minds and largest capital allocators in hotel real estate.
10 signs your hotel needs F&B mobile ordering now – and the solutions to fix them
The modern hotel guest expects frictionless everything. They book on their phone, check in on their phone, and increasingly they want to order food
Turning collaboration into a competitive advantage
Often great ideas in hospitality originate at the property level, not the corporate office. They come from the people working directly with guests
Fixing the Greatest Irony in Travel with the Global Sleep Symposium by Equinox Hotels
One of the great ironies of modern life is that we all need to travel – for work, events, leisure and discovering meaning in life – and yet it’s often profoundly
