Local success does not translate easily into worldwide success, so it's not a stretch to predict that we will soon see a casualty of PMS ecosystem firms closing.
It only takes one bad review to potentially sway other potential customers to steer away from your property and choose a competitor - in fact, it’s said that for every bad hotel guest review you could lose 30 potential bookings.
You need to put a face behind your hotel. You need to exhibit that you aren’t just some anonymous team, but that there is a person, or people, behind the company.
We speak to an expert about the buyer’s journey that Chinese travellers face, the Great Firewall of China, social media, and how hoteliers can not only attract, but delight their Chinese guests.
Travelling alone can be daunting, so the more assistance you offer, the more comfortable and grateful your solo guests will be.
Are you looking for ways to increase your restaurant or bar’s revenue, profit and customer satisfaction without major investment?