In today’s highly competitive service industry such as Hospitality industry, hard skills like technical expertise and operational efficiency alone are no longer enough
The 9 benefits of a hotel CRM your team will feel in week one
Most “benefits of a hotel CRM” posts list nine vague promises about engagement, loyalty, and direct bookings, with no sense of when any of that actually arrives.
Cold calling in the hotel industry: What it is, why hotels swear by it, and how to make it work
An explainer on cold calling for hotel sales teams, covering targeted outreach to corporate travel managers, event planners, and travel agencies
6 Revenue management strategies to protect profits in unstable markets
Today, the global hospitality industry is facing (almost) unprecedented market dynamics, compounded by ongoing social, political, and economic instability.
Maestro PMS reports strong engagement and valuable industry insights from HITEC 2026
Maestro PMS, the leading all-in-one cloud and on-premises property-management system for independent hotels, luxury resorts, conference centers
The evolving role of concierge in luxury hospitality
Luxury hospitality has long been defined by access — to coveted reservations, insider knowledge, and rare experiences. For decades, the concierge served
The truth about hotel industry culture
A data-backed examination of hotel industry workforce culture covering upward mobility, poverty wages, physical injury rates, high turnover
Why hotels are focusing on perceived value rather than price cuts
BWH Hotels GB’s ‘Year of the Free Breakfast’ campaign generated £13.1M in revenue and 124k room nights, illustrating how added-value strategies
Hospitality Horizons 2026: The top 5 trends shaping travel & hotels
Academic research identifies five interconnected forces transforming hospitality in 2026, with AI automation and economic polarization driving both luxury
The Black Box of Hotel Distribution
Outdated and conflicting hotel content across B2B distribution channels is becoming a credibility risk as AI search systems evaluate information
