The industry is not going to solve its staffing problems overnight, but it should now look much more radically at ways of fostering greater employee engagement.
Any hotel that doesn’t have established overbooking strategies in place is leaving money on the table due to missed occupancy at the property’s highest price point where profits can be maximised.
Google’s new hotel search grid, Google Maps listings, and its hotel display cards are crucial to help drive positive brand recognition and drive conversions.
As hoteliers look for innovative ways to keep their existing hospitality staff and be competitive in recruiting new employees, they should begin with taking the pulse of their frontline teams to assess, and improve, their internal communication strategy.
While there is no magic formula to inspire your workers to perform better and be happier at work, there are some way ways you can test and adjust according to your employees' personal and professional aspirations.
You cannot sit back with existing solutions and watch your business suffer - you need to catch hold of diverse, sophisticated technologies to offer an extraordinary experience to your customers as well as employees.
Finding and keeping the right people are two key dilemmas at the forefront of every organization committed to success, growth, and a dynamic and supportive work environment.