We say we are in the hospitality industry. We say we care about service, but our conversations spin around investing, real estate and interior design.
Learn from President, Sabre Hospitality Solutions, Scott Wilson how to succeed through recovery. Scott shares his insight including lessons to be learned from his experience in the retail and airline industries, to assist hoteliers to maximise opportunities through recovery and beyond.
It is more important than ever in your customer journey to ensure your web presence is working hard for you. Learn why copy is important and how to ensure your digital voice communicates your service.
Exploring the evolution of revenue management due to the impacts of the pandemic. Changes to the operations, the management and the systems.
The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?
As the world and the industry starts to recover, we now thinking about things differently, particularly in our life priorities. We talk to Catherine Bell about changing corporate cultures and how positive leadership embracing change can lead to business success through people.
Banyan Tree is “democratising wellbeing” through the “I am with you” service culture program for their associates.