As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We discuss the keys to delivering exceptional customer service.
How to partner design and sustainability to create a luxury guest experience
Creating a hotel with purpose, the Intercontinental Khao Yai is a partnership of leading design and sustainability.
How to leverage technology to meet changing guest expectations
Now that vaccinations are rolling out and restrictions are lifting, we are seeing the first signs of recovery, as hotels emerge we explore the main trends for the future of the travel industry.
How hotels can restructure financially to become more resilient
We discuss new financial models in hotels post-pandemic with Aaron Oh, a learning facilitator at The Blue Mountains International Hotel Management School at Torrens University.
Hotel market performance: where do we stand after one year of COVID-19?
March 2021 by the numbers with David Eisen from Hotstats, the world’s largest monthly profit-and-loss database in the hotel industry. With uniquely intelligent benchmarking and performance software, HotStats looks far beyond REVPAR, offering an unparalleled opportunity to understand the industry like never before. How does your performance stack up?
Regenerative travel: the move beyond sustainability
Hear Amanda Ho from Regenerative Travel discuss how a community of like-minded hoteliers are on a mission of continuous improvement from sustainability to regeneration. Why being eco-friendly isn’t enough.
How enterprise hotel groups are facing the challenges of a post-pandemic travel industry
Andy Hermo from Sabre Hospitality provides insights into the challenges facing enterprise hotel groups in managing inventory and providing personalisation at scale.
Reopening the Park Hyatt New York, with Peter Roth General Manager
In this episode, Area Vice President and General Manager of the Park Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.
Leadership versus management: why the distinction is important
Leadership and management are terms that seem to be used interchangeably within the industry. We discuss the difference between leadership and management and the important skills of hotel professionals in the future with Tracy Walker from Torrens University.
The new normal for hotel sales roles
The pandemic has had a major impact on the sales function. Paige Duke from Strategic Solution Partners and I discuss how the sales function may change as demand returns for business and MICEÂ travel.
