It is more important than ever in your customer journey to ensure your web presence is working hard for you. Learn why copy is important and how to ensure your digital voice communicates your service.
How all areas of hotel revenue management are evolving
Exploring the evolution of revenue management due to the impacts of the pandemic. Changes to the operations, the management and the systems.
Exceeding guests’ expectations in the contactless world
The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
How to put the guest experience at the centre of your value proposition
With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?
How positive leadership psychology is driving business success
As the world and the industry starts to recover, we now thinking about things differently, particularly in our life priorities. We talk to Catherine Bell about changing corporate cultures and how positive leadership embracing change can lead to business success through people.
Why wellbeing is at the heart and soul of the guest (and associate) experience at Banyan Tree
Banyan Tree is “democratising wellbeing” through the “I am with you” service culture program for their associates.
How to deliver exceptional customer service
As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We discuss the keys to delivering exceptional customer service.
How to partner design and sustainability to create a luxury guest experience
Creating a hotel with purpose, the Intercontinental Khao Yai is a partnership of leading design and sustainability.
How to leverage technology to meet changing guest expectations
Now that vaccinations are rolling out and restrictions are lifting, we are seeing the first signs of recovery, as hotels emerge we explore the main trends for the future of the travel industry.
How hotels can restructure financially to become more resilient
We discuss new financial models in hotels post-pandemic with Aaron Oh, a learning facilitator at The Blue Mountains International Hotel Management School at Torrens University.
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