We say we are in the hospitality industry. We say we care about service, but our conversations spin around investing, real estate and interior design.
Apple’s privacy changes are here, are you ready?
Learn how to adjust your marketing strategy in line with Apple’s privacy changes, along with the end of third-party cookies, that will shape the future of email marketing in the hospitality industry.
How to succeed through recovery, lessons from retail and the airlines
Learn from President, Sabre Hospitality Solutions, Scott Wilson how to succeed through recovery. Scott shares his insight including lessons to be learned from his experience in the retail and airline industries, to assist hoteliers to maximise opportunities through recovery and beyond.
Elevate the customer journey with excellent email and text
It is more important than ever in your customer journey to ensure your web presence is working hard for you. Learn why copy is important and how to ensure your digital voice communicates your service.
How all areas of hotel revenue management are evolving
Exploring the evolution of revenue management due to the impacts of the pandemic. Changes to the operations, the management and the systems.
Exceeding guests’ expectations in the contactless world
The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
How to put the guest experience at the centre of your value proposition
With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?
How positive leadership psychology is driving business success
As the world and the industry starts to recover, we now thinking about things differently, particularly in our life priorities. We talk to Catherine Bell about changing corporate cultures and how positive leadership embracing change can lead to business success through people.
Why wellbeing is at the heart and soul of the guest (and associate) experience at Banyan Tree
Banyan Tree is “democratising wellbeing” through the “I am with you” service culture program for their associates.
How to deliver exceptional customer service
As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We discuss the keys to delivering exceptional customer service.
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