In this episode, Area Vice President and General Manager of the Park Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.
There are positive signs that demand is increasing, we discuss which markets are likely to recover first and a range of new emerging markets.
Reviewing 2020 by the numbers and the Profit Matters, Global Hotel Performance Review 2020 report with David Eisen from Hotstats.
We discuss the changing expectations of guest communication with hotels, and how hoteliers can scale personalised communication to build trust through AI.
We discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize.
In this episode, we discuss the factors reigniting American travellers with Dave Kelly, Founder and CEO from AnalyticsIQ.
Rob helps us understand how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service.
SiteMinder’s unique global perspective on the travel market provides an insight into future booking trends in all accommodation sectors, particularly through SiteMinder’s World Hotel Index. In this episode, we explore the current trends across all regions and what these trends will mean for accommodation providers.