Reviewing 2020 by the numbers and the Profit Matters, Global Hotel Performance Review 2020 report with David Eisen from Hotstats.
Reopening and rebuilding with John Nielsen from Torrens University
A fascinating discussion with a professional hotelier, educator and experience professional on the challenges hoteliers face through reopening and rebuilding.…
Changing expectations of guest communication with Charlie Young from Book me Bob.
We discuss the changing expectations of guest communication with hotels, and how hoteliers can scale personalised communication to build trust through AI.
Outperform the market with fewer resources with Michael McCartan from Atomize
We discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize.
Reigniting US travellers, with Dave Kelly from AnalyticsIQ
In this episode, we discuss the factors reigniting American travellers with Dave Kelly, Founder and CEO from AnalyticsIQ.
Conversational AI, with Robert LoCascio from Liveperson
Rob helps us understand how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service.
Hotel distribution recovery, with James Bishop of SiteMinder
SiteMinder’s unique global perspective on the travel market provides an insight into future booking trends in all accommodation sectors, particularly through SiteMinder’s World Hotel Index. In this episode, we explore the current trends across all regions and what these trends will mean for accommodation providers.
Changing customer buying behaviours, with Heidi Gempel of HGE International
How is customer buying behaviour changing as a result of COVID-19? How will they continue to change and how must…
Revenue Forecasting – is it relevant in a pandemic, with Heidi Gempel of HGE International
Is revenue forecasting accurate or relevant today or are we starting with a blank sheet of paper? In this episode we explore the relevance of revenue forecasting through a pandemic.
COVID-19 impacts on technology in travel
Technology has been seen as a tool supporting business processes, particularly in an industry so reliant on service. Are we seeing a new pace of technology evolution, where technology is now seen as vital to business success?