Leadership and management are terms that seem to be used interchangeably within the industry. We discuss the difference between leadership and management, and the important skills of hotel professionals in the future.
The changing sales role with Paige Duke from Strategic Solution Partners
The pandemic has had a major impact on the sales function. Paige Duke from Strategic Solution Partners and I discuss how the sales function may change as demand returns for business and MICEÂ travel.
Reopening the Park Hyatt New York, with Peter Roth General Manager
In this episode, Area Vice President and General Manager of the Park Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.
Emerging Markets, with Anita Manfreda from The Blue Mountains International Hotel Management School
There are positive signs that demand is increasing, we discuss which markets are likely to recover first and a range of new emerging markets.
2020 by the numbers, with David Eisen from HotStats
Reviewing 2020 by the numbers and the Profit Matters, Global Hotel Performance Review 2020 report with David Eisen from Hotstats.
Reopening and rebuilding with John Nielsen from Torrens University
A fascinating discussion with a professional hotelier, educator and experience professional on the challenges hoteliers face through reopening and rebuilding.…
Changing expectations of guest communication with Charlie Young from Book me Bob.
We discuss the changing expectations of guest communication with hotels, and how hoteliers can scale personalised communication to build trust through AI.
Outperform the market with fewer resources with Michael McCartan from Atomize
We discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize.
Reigniting US travellers, with Dave Kelly from AnalyticsIQ
In this episode, we discuss the factors reigniting American travellers with Dave Kelly, Founder and CEO from AnalyticsIQ.
Conversational AI, with Robert LoCascio from Liveperson
Rob helps us understand how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service.