With hospitality facing an existential crisis due to such an industry-changing external shock, hoteliers could do worse than look to startups for lessons in adaptation.
New data shows initial signs of travel industry recovery
According to research from BVA BDRC and Expedia Group, there is rising intent to travel, however there is changing traveler expectations and motivations that hotels and vacation rental property managers will need to meet in order to capture early demand.
Spa and hospitality: What does the future look like?
As spa operators have had to make many adjustments to keep up with new regulations, it’s apparent that we may never enjoy some experiences as we once did. But that doesn’t mean that there won’t be a bright future – in fact, many spa owners are optimistic.
The path towards customer-centricity in hospitality
Often there is a glaze of cosmetic customer-focus towards guests, but many hotels are not really examining the question properly.
Trust and innovation key to hospitality industry strength post Covid-19
Here are some of the shifting travel trends to expect in the near future and, importantly, how hotels can be prepared for them.
Millennial influencers will be indispensable in travel sector recovery
Many travel and tourism influencers are drawn from this traveler group, and what they think of and write about in their travel experiences can be highly useful to travel marketing and so they will be indispensable for destination recovery if utilized effectively.
Insights on the ‘new normal’ for meetings and incentives
The Meeting Planner’s New Reality in the “New Normal,” addressed the new challenges that planners face due to the COVID-19 pandemic’s short- and long-term effects on the meetings and events industry.
What’s changing for hotel management company digital marketers
HSMAI hosted a similar program for hotel management company CDOs, giving participants a chance to catch up and share new insights since the last roundtable for this group was held in April.
[Webinar] Confronting the COVID-19 challenge
Join our upcoming webinar with Cendyn. Get the industry lowdown to help re-evaulate your overall strategy and build resilience for the future.
LOTTE drives personalized retailing strategy with Sabre’s SynXis platform
Sabre announced a strategic long-term partnership with Korea’s largest hotel group, LOTTE HOTELS & RESORTS.
French travellers will take shorter trips
SiteMinder finds French holidaymakers will take shorter trips, spend less time planning post-COVID
Swiss Deluxe Hotels launch new booking platform with best price guarantee with PrivateDeal
In cooperation with the start-up PrivateDeal, the 40 Swiss Deluxe Hotels launch a joint booking platform. The innovative system offers a new way to book hotel rooms directly.
Sarah Robinson to lead 21c Museum Hotels
21c Museum Hotels announced the appointment of founding partner Sarah Robbins to lead the 21c brand effective July 15th, 2020. The move follows Craig Greenberg’s decision to step down as President & CEO.
Brian King named President, Caribbean and Latin America at Marriott
Mr. King will take on his new role in January 2021 and will report to Craig Smith, who will assume the role of Group President, International at that time. Mr. King succeeds Tim Sheldon, who recently announced his retirement.
Tim Sheldon to step down after 35 years with Marriott
Marriott International announced that Tim Sheldon is retiring from his role as President, Caribbean and Latin America in early 2021, following a 35-year career with the company.
Best of HFTP to Be First Hospitality Industry Conference Deploying Telemedicine to Support Attendees and Exhibitors
Highlighting an essential traveler service, the telemedicine platform provides a contactless medical outreach and elevates the level of health security absolutely critical in today’s conference environment.
HFTP’s HITEC San Antonio announces new era strategy experts as 2020 keynote speakers
Hospitality Financial and Technology Professionals (HFTP®) is ready to usher in…
Trip Circus postponed to 2021
By next year, we will have rebuilt our industry on a new foundation, and the focus of the Trip Circus – the convergence of hotels and vacation rentals – will be even more relevant.
Frasers reopens properties worldwide with #FraserCares commitment to guests
Heightened health and safety initiatives to prioritise guests’ well-being include new cleaning regime and safe distancing protocols.
Choice Hotels APAC welcomes two new properties
Choice Hotels Asia-Pac, has welcomed two new hotels to its extensive portfolio, increasing its footprint in South Australia, and across the Tasman in New Zealand.
Centara moves ahead with more hotel re-openings in July
Centara Hotels & Resorts, Thailand’s leading hotel operator, announces the reopening of eight hotels on 1 and 3 July 2020 in key destinations around Thailand as the government continues to ease travel restrictions nationwide.
ICHM named Australia’s top hotel school
Adelaide-based International College of Hotel Management (ICHM) has been named the best hotel and hospitality school in Australia for the second consecutive year.
FIU and South Beach Wine & Food Festival give back
FIU’s Chaplin School of Hospitality & Tourism Management is helping to put money into the hands of cooks, servers, dishwashers and all team members at restaurants and bars through a new partnership with the South Beach Wine & Food Festival.
EHL awarded for revamp of its flagship Bachelor
EHL has been awarded the World Hospitality Awards (WHA) prize for “Innovation in Education”, in recognition of its revamped Bachelor of Science in International Hospitality Management which leverages the full power of the multi-campus education group.