Insights

Employer-branding

What Millennials look for in their first hospitality job

21/08/2019

What should millennials' ideal employer offer to attract them: more money, great reputation or a good working environment? A survey of graduating students from four Swiss hotel schools provides valuable insights.

holiday_planning

How to plan your own holiday when you work in the hotel industry

20/08/2019

When you work in a hotel, the job is often so involved with unusual working hours that it’s difficult to plan and take a trip yourself. But getting away is vital, providing the stress relief and relaxation that’s needed to remain energetic and vibrant in your hospitality role.

How to recapture the customer who didn't book

How to recapture the customer who didn’t book

19/08/2019

eHotelier Editor

Most hotels have rich data on their existing customers, but effective CRM can help hotels recapture the 70%-80% of customers who visit their website and don't make a booking. We talk to Brise Carpenter, Vice President of Client Success at NAVIS on the untapped potential of CRM and how staff - from reservations to marketing - can best leverage it.

zero-based-expenses

How to plan and manage zero-based expenses

19/08/2019

It’s not rocket science - it’s just being organized and having a list. With that list, you’re going to know what you need, what to order and if need be, what to trim.

Use this acronym to improve your wine list: CAMERA

16/08/2019

Larry Mogelonsky

Take a big ‘picture’ look at your beverage offerings with these seven key guidelines to help you craft a menu that doesn’t induce yawns or sneers. Remember that a great wine list can help bring in new customers and build your restaurant’s prestige.

Global News

PwC US lodging outlook August 2019

PwC Hospitality Directions US – Updated Lodging Outlook August 2019

21/08/2019

Guest Contributor

The US lodging industry appears to be at an inflection point, driven by a combination of decelerating demand as well as continued economic and global trade risks.

The Castell Project releases second Annual Women Speakers in Hospitality List

The Castell Project releases second annual WISH List

21/08/2019

Nonprofit Group Continues Mission to Place More Female Speakers at Industry Events

50 best things in life

Top 50 things Britons value most in life

20/08/2019

Guest Contributor

Travelodge, which welcomes nearly 19 million people across its 583 hotels, surveyed 1,500 British adults to discover what the nation values the most in life.

Announcements

Academy Course of the Week: Understanding Your Guests Path to Booking

25/07/2019

eHotelier Editor

The Understanding Your Guests Path to Booking course teaches hoteliers on how to influence consumers to book their rooms instead of another property. The course helps student's understanding of the customer journey, not just for holiday-makers, but for business people too.

Suppliers

Continued Customer Growth at OTA Insight Prompts Asia-Pacific Expansion

20/08/2019

Guest Contributor

A groundswell of high-profile new partners across the APAC region sees increased investment in regional business development and support teams.

OTA Insight Releases Industry-First Compare Module Functionality

19/08/2019

Guest Contributor

Revolutionary new rate-type comparison feature sets up hotels for direct insights into competitor price and discount strategies.

What’s the Story Behind Google Hotels and Should OTAs be Worried?

19/08/2019

Guest Contributor

Almost 10 years ago, Google made an important acquisition of…

People

Sunil Narang named General Manager Four Seasons Mumbai

21/08/2019

Guest Contributor

In his new role, Sunil's focus will be to continue building upon the pillars of excellence on which the hotel was established 11 years ago.

BENCHMARK named Jamie Costa Spa Director

21/08/2019

Guest Contributor

BENCHMARK has named Jamie Costa Spa Director for The Essex, Vermont’s Culinary Resort & Spa and a Gemstone Collection property, located in Essex, Vermont.

Tim Graham named Executive Chef

20/08/2019

Guest Contributor

Tim Graham named Executive Chef at The Thompson Chicago

Events

HOW /Hotel Operations Weekend/ Festival

05/08/2019

Guest Contributor

With a 10% discount for eHotelier readers

Sold Out NoVacancy Smashes Record with Over 5,000 in Attendance

02/08/2019

Guest Contributor

Australia’s largest accommodation industry event sees 48% attendance growth; 46% exhibitor increase see 234 companies on sold-out 2019 exhibition floor; 70% of exhibitors rebook onsite for May 2020 event; Hospitality Design Fair expansion announced for 2020

UAE’s Top 12 Chefs to Battle It Out at Chef’s Table Challenge

31/07/2019

Guest Contributor

UAE enjoys a reputation for being a food paradise and…

Properties

25hours Hotel Piazza San Paolino

21/08/2019

Guest Contributor

The 25hours Hotel Company is set to unveil a new 173-room hotel in Florence next summer, following the brand's recent opening in Paris.

The Prestige Hotel exterior

The Prestige Hotel Penang

21/08/2019

Guest Contributor

Opening in October 2019, The Prestige Hotel is situated in the heart of George Town, a UNESCO World Heritage Site in Penang.

Best Western Plus Roper Mountain Road Inn & Suites Opens In Greenville

Best Western Plus Roper Mountain Road Inn & Suites

20/08/2019

Guest Contributor

Best Western Plus Roper Mountain Road Inn & Suites Opens In Greenville

Education

Hilton celebrates Hospitality Apprenticeship Week

Hilton celebrates apprentices during Hospitality Apprenticeship Week

08/08/2019

Guest Contributor

As the hospitality industry recognizes the first Hospitality Apprenticeship Week, Hilton is celebrating its centenary year with a record number of apprentices employed across its hotels and corporate offices in the UK.

First Hong Kong based PATA Award winner

01/08/2019

Guest Contributor

Hotel Icon wins 2019 PATA Gold Award in the ‘Education and Training’ category with its ‘We Love to Care’ program

John Spence appointed the Edward P. Bass Distinguished Visiting Professor of Architectural Design at Yale School of Architecture

02/07/2019

Guest Contributor

This appointment marks the first time the Edward P Bass Distinguished Visiting Professor of Architectural DEsign has been offered to the same person twice.

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