What should millennials' ideal employer offer to attract them: more money, great reputation or a good working environment? A survey of graduating students from four Swiss hotel schools provides valuable insights.
When you work in a hotel, the job is often so involved with unusual working hours that it’s difficult to plan and take a trip yourself. But getting away is vital, providing the stress relief and relaxation that’s needed to remain energetic and vibrant in your hospitality role.
Most hotels have rich data on their existing customers, but effective CRM can help hotels recapture the 70%-80% of customers who visit their website and don't make a booking. We talk to Brise Carpenter, Vice President of Client Success at NAVIS on the untapped potential of CRM and how staff - from reservations to marketing - can best leverage it.
It’s not rocket science - it’s just being organized and having a list. With that list, you’re going to know what you need, what to order and if need be, what to trim.
Take a big ‘picture’ look at your beverage offerings with these seven key guidelines to help you craft a menu that doesn’t induce yawns or sneers. Remember that a great wine list can help bring in new customers and build your restaurant’s prestige.
The US lodging industry appears to be at an inflection point, driven by a combination of decelerating demand as well as continued economic and global trade risks.
The Understanding Your Guests Path to Booking course teaches hoteliers on how to influence consumers to book their rooms instead of another property. The course helps student's understanding of the customer journey, not just for holiday-makers, but for business people too.
A groundswell of high-profile new partners across the APAC region sees increased investment in regional business development and support teams.
Australia’s largest accommodation industry event sees 48% attendance growth; 46% exhibitor increase see 234 companies on sold-out 2019 exhibition floor; 70% of exhibitors rebook onsite for May 2020 event; Hospitality Design Fair expansion announced for 2020
As the hospitality industry recognizes the first Hospitality Apprenticeship Week, Hilton is celebrating its centenary year with a record number of apprentices employed across its hotels and corporate offices in the UK.
John Spence appointed the Edward P. Bass Distinguished Visiting Professor of Architectural Design at Yale School of Architecture
This appointment marks the first time the Edward P Bass Distinguished Visiting Professor of Architectural DEsign has been offered to the same person twice.