10 tips to make sure your front desk staff are always prepared for the next guest
There are now more opportunities available than ever to make guests feel good, but this also carries with it much higher expectations that hotels need to meet.
How top hotels get great guest feedback
How do the top hotels manage to provide consistently excellent experiences and see their guests leave glowing feedback at the end of their stays? Here are their tips.
Star performers need to be identified and valued
While hoteliers tend to be very good at weeding out those who we find unable to excel in a service-based culture, at the same time we often overlook our star performers or do not give them the motivations they need to stay enamored.
![[Video Insight] How tech trends can enrich the customer experience](https://insights.ehotelier.com/wp-content/uploads/sites/6/2019/09/Video-Insight-How-tech-trends-can-enrich-the-customer-experience-150x150.png)
[Video Insight] How tech trends can enrich the customer experience
With advancements and trends in the hospitality industry constantly evolving it's essential for the hotelier of today to keep their fingers on the pulse, particularly with technology. A wealth of information now sits at guests finger tips, changing the expectations of what their travel experience should be and what makes it memorable. We talk with Frank Trampert, Managing Director & Chief Commercial Officer - Sabre Hospitality Asia Pacific, to see what more hoteliers can be doing to address these challenges.
How to prepare a financial budget
Here are a few shortcuts, tricks and above all else a process to follow when working on the budget for next year.
Ovolo calls for industry assistance during trying times in Hong Kong
Ovolo Group’s founder & CEO, Girish Jhunjhnuwala, has called on the Hong Kong Government for assistance for the local hospitality industry given the current economic downturn in the region.
Hilton named the #1 workplace for women in the U.S.
Hilton recognized for industry-leading benefits, development opportunities and inclusive culture by Fortune and Great Place to Work.
TripAdvisor released Review Transparency Report
TripAdvisor releases data detailing fake review volumes in a first-of-its-kind transparency report
Out now: Revenue Management 2020 – eHotelier Industry Journal
Take a deep dive into the science and art of revenue management with the latest edition of the eHotelier Industry Journal: Revenue Management 2020.
Cendyn’s Middle Eastern footprint grows as FIVE Jumeriah Village Dubai adds revintel® to their hotel tech stack
Cendyn, the leading innovator in CRM, sales and revenue strategy…
Global CRM Study preview: The top challenges when it comes to CRM
This is the first article in a preview series of H2C’s Global CRM Study, a collaborative report that leverages interviews and a global survey to explore the current state of CRM in the hospitality industry.
NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth
NEHÔ Group, the French company that offers a new way…
Vikram Reddy named Regional VP and GM at Four Seasons Hotel Macao
Vikram Reddy has been named Regional Vice President and General Manager of Four Seasons Hotel Macao, Cotai Strip, with his most recent appointment as Regional Vice President and General Manager of Four Seasons Hotel Mumbai before arriving in Macau.
Sam Ioannidis named GM at Four Seasons Resort Sharm El Sheikh, Egypt
Four Seasons Hotels and Resorts has announced the appointment of Sam Ioannidis as General Manager of Four Seasons Resort Sharm El Sheikh.
Elizabeth Uber named Senior VP at Interstate Hotels & Resorts
Interstate Hotels & Resorts - a global hotel management company - announces the appointment of Elizabeth Uber as senior vice president of operations - select service.
New Speakers Announced: CEOs of Ovolo Hotels, Swiss-Belhotel, AAoA, ALH Group, Choice Hotels and more. Early Bird tickets available now!
Maximum Occupancy Accommodation Industry Conference announces its most senior level…
H.H. Sheikh Ahmed bin Saeed Al Maktoum Inaugurates Middle East Design and Hospitality Week 2019
The Hotel Show Dubai, INDEX, The Leisure Show, Workspace, Surface Design Middle East, FIM, INDEX Home and FM Expo Underway at Dubai World Trade Centre
What’s On at The Hotel Show Dubai and The Leisure Show
The 20th edition of The Hotel Show Dubai and The…
Leeu Collection unveils new food offerings for Franschhoek
Leeu Collection unveils new plan to host only the very best dining experiences and emphasize Franschhoek’s title as the Gourmet Capital of South Africa
Archipelago reaches major growth milestone
Archipelago International, Southeast Asia's largest privately owned and independent hotel management group, has set a new benchmark reaching a 20,000-room inventory across its multi-branded portfolio of 150+ operational hotels in the Region - and beyond.
MP hotels launches pilot program to curb food waste
Through its MP Hotels company, the FTI GROUP is adding another ambitious project to its collection of sustainable goals.
Radisson announces new global Responsible Business training program
This new program will cement Radisson Hotel Group’s position as a Responsible Business leader and will give team members the tools they need to drive standards and best practices.
Hilton president and CEO named 2020 Hospitality Executive of the Year
Penn State School of Hospitality Management and Penn State Hotel & Restaurant Society to honor Hilton's Christopher Nassetta at annual Industry Awards gala in 2020
Hilton celebrates apprentices during Hospitality Apprenticeship Week
As the hospitality industry recognizes the first Hospitality Apprenticeship Week, Hilton is celebrating its centenary year with a record number of apprentices employed across its hotels and corporate offices in the UK.