On Professionalism in the Hospitality Industry

On Professionalism in the Hospitality Industry

We speak to Michael Johnson, CEO of Tourism Accommodation Australia (TAA), about TAA’s work developing professional identities in the hospitality industry by going grassroots. We also discuss hospitality’s unique opportunities for workers to start at the lowest level but to quickly traverse to the highest levels of management with the right aptitude, attitude and skills.

Do you have this revenue-management bad habit?

Do you use a hotel revenue management system, only to override or ignore its recommendations? We talk to Fabian Bartnick, founder of Infinito, on how to optimise hotel revenue management systems through AI, on up-skilling revenue managers, and what’s needed to help you answer the fundamental question: “So what am I going to do now?”

New skills courses for eHotelier Academy

New skills courses added to eHotelier Academy

eHotelier Academy have released a range of new video-based courses for skills/service level professionals for Enterprise Learners. New video-based courses include 6 F&B skills courses, 5 Housekeeping skills courses as well as 5 broad customer service courses, available to all learners enrolled in Enterprise Based Learning.

Sarah Searls

Sarah Searls named CCO of Choice Hotels

As part of Choice’s ongoing commitment to its customers, Searls will maximize how Choice understands and listens to customers and will connect these valuable insights with strategy to create exceptional customer experiences and value to franchisees.

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Calling All Startups: Applications Now Open For Travel Technology Europe Launchpad

Travel tech startups are invited to apply for a Launchpad stand at Technology Europe 2020 as well as enter new ‘Battleground’ innovation competition:
10 start-ups are invited to apply for space in the Launchpad  
New Phocuswright ‘Battleground’ competition debuts at the show in 2020
Visitor registration now open at www.traveltechnologyeurope.com/register-now  

W Abu Dhabi

W Abu Dhabi

W Hotels has announced the debut of the brand in the United Arab Emirates capital with the opening of W Abu Dhabi – Yas Island.