technology Archives - Insights

Coast Hotels appoints Grant McKegney as Director, Technology

Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands, is pleased to announce the appointment of Grant McKegney as the company’s new Director, Technology.

Grant McKegney

Self-service technology in hotels

The key is that self-service technologies must identify the specific needs of the traveler. It must focus on what guests will actually utilize when they visit. 


Tech doesn’t replace but supports guest communications

There’s a lot to consider adding to your tech stack even after everything that you’ve already done to pivot in the face of the coronavirus. You’ll need a thorough assessment with the overarching goal of having the technology do wonders in the background so that your team isn’t bogged down by the minutia and can focus on the flawless service delivery for those visitors already onsite.

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