Virtual-reality (VR)-ready hotel tours are a perfect and fun way to show off top-notch amenities, as well as highlighting the cultural opportunities, nearby attractions and hospitality perks a hotel has to offer.
How can hoteliers use some of the learning in success stories such as Uber and Grab and apply them to our hospitality ecosystem to make us better? The answer lies in ease of use for the consumer, from booking to checkout.
It may seem counter-intuitive, but effective chatbot implementation within hotels can create a more personal and seamless experience for each visitor, without stealing precious time from your employees. This small perk can help staff improve customer experience in other areas where bots can’t be used.
New research provides some valuable insight into how hotels can leverage the guests changing expectations with more personalized experiences and offerings.
loveholidays, one of the fastest growing travel agencies in the UK, has signed a new agreement withExpedia Partner Solutions (EPS), the B2B brand of Expedia Group that powers the business of travel companies, to offer travelers a broader range of properties, destinations and holiday types
KT and MVI have signed an MoU to introduce AI services to hotels in Asia and the Middle East as well as joint business development linking the hotel IPTV platform of MVI and the hotel AI platform of KT.
LEED-certified Hotel Indigo San Diego Gaslamp Quarter is the first to benefit from this joint technology that optimizes response times to guests’ requests for personalized service.