Forecasting for 2021 is in many ways still untenable, yet despite the widespread uncertainty from the coronavirus, we can still depend on a few trends to guide our approach. Here’s how technology can help you find hidden pockets of revenue.
Once we reach the post-pandemic era, newly implemented technologies will become the new norm. Taking an early digital leap will set your property ahead of your competitors when things take off again.
Making it easy for guests to book additional services in a contactless manner will not only heighten total revenues and give you deeper data from which to refine your future marketing approach, but it will also help rein in staff costs because manual transfer between disconnected systems is no longer necessary and more prearrival service arrangements will let you better forecast upcoming labor requirements.
Management software can help to resolve a variety of problems associated with staffing during the next normal by facilitating the proper automation of basic tasks as well as enhancing training auditing and team coordination. Here are three features where software is now critical for hotel operations and employee retention.
By increasingly utilizing ID and passport scanners, new technology-led safety and operational processes can allow for quick and touchless check-ins.
Traveller in the future will want to be connected, but they will not be looking for a handshake or another type of physical experience; their preferred connection is digital. Quick, smooth and done already.
A new study finds that 62% of guests would prefer to check-in/out through a hotel app and 47% would be happy to order room service if they could do so via an app.
Operations teams are faced with a complex challenge as more is required from staff to meet the stricter new requirements, whilst costs must be cut wherever possible as hotels expect to run at lower than average occupancy levels for the near future.