Expedia and Marriott announced that as part of a new agreement signed in April 2019, Expedia Group will become the exclusive global optimized distributor of Marriott’s wholesale rates, availability, and content to a network of global travel providers.
With advancements and trends in the hospitality industry constantly evolving it's essential for the hotelier of today to keep their fingers on the pulse, particularly with technology. A wealth of information now sits at guests finger tips, changing the expectations of what their travel experience should be and what makes it memorable. We talk with Frank Trampert, Managing Director & Chief Commercial Officer - Sabre Hospitality Asia Pacific, to see what more hoteliers can be doing to address these challenges.
The Hotel Electronic Distribution Network Association (HEDNA) has joined a partnership with Hospitality Technology Next Generation (HTNG) and The OpenTravel Alliance, to advance distribution technology in the hospitality industry.
Analytics can drive a hotel’s revenue performance, but too often important information can be lost as a result of the grouping process used by many RMs.
Virtual-reality (VR)-ready hotel tours are a perfect and fun way to show off top-notch amenities, as well as highlighting the cultural opportunities, nearby attractions and hospitality perks a hotel has to offer.
How can hoteliers use some of the learning in success stories such as Uber and Grab and apply them to our hospitality ecosystem to make us better? The answer lies in ease of use for the consumer, from booking to checkout.
It may seem counter-intuitive, but effective chatbot implementation within hotels can create a more personal and seamless experience for each visitor, without stealing precious time from your employees. This small perk can help staff improve customer experience in other areas where bots can’t be used.
New research provides some valuable insight into how hotels can leverage the guests changing expectations with more personalized experiences and offerings.