In the hospitality industry, a hotel’s success often hinges on the strength of its leadership team. This team’s ability to effectively manage areas like human resources, finance, revenue management, marketing, and operations can make the difference between a thriving business and one that merely exists. Gauging the efficiency through baselining the team can be challenging without a systematic approach.
The Hospitality Technology Innovations Report
With technology at the forefront of this evolution, we’re proud to announce the release of the “Hospitality Technology Innovations” report. Created in partnership with HFTP and over 130 leading industry technology solutions providers, this report serves as your compass to navigate the future of hotel technology.
eHotelier partners with BPN’s Maestro to seamlessly align training to guest feedback
eHotelier partners with BPN’s Maestro to enable hoteliers to promptly assign required training to address guest complaints, reviews, and service gaps.
Enhancing guest satisfaction: Hotel staff recruitment and training
In today’s highly competitive market with limited staff resources, delivering exceptional guest satisfaction is crucial for the success of any hotel business.
Transform housekeeping training with our immersive learning course
Our online immersive learning course is designed exclusively for hotel housekeepers and managers, providing a 360° learning experience that combines best-practice videos, audio, and step-by-step guides on each element of cleaning and presenting a guestroom.
The industry’s future skills needs
eHotelier, a leading hospitality training and education solutions provider, has released a new report on the state of hospitality skills…
[New Webinar] Capturing Demand
In this Webinar, we explore the actions required to capture direct business through owned, earned and paid media, with actionable insights and key takeaways.
Exceeding guest expectations in a contactless world
We speak with Moritz von Petersdorff–Campen about how hoteliers can take back guest relationships from OTA’s.
Course for you: Monitor work operations
At the core of successful operational planning is an understanding of workflow organization and how different tasks can be coordinated effectively.
[Course of the Week] How to present guest rooms professionally
Learn how to identify procedures for final checks, turndown, and presentation standards to ensure your guests have a pleasant experience.
