KNOWCROSS, a cloud-based hotel operations platform that elevates the guest experience, is becoming the go-to tool for New York City’s top luxury hotel brands. The KNOWCROSS platform provides unprecedented efficiency improvements to hoteliers while allowing them to offer customers extraordinary levels of personalized service.
Installations in the New York City area include:
- Arlo Hudson Square – a 325-room micro hotel located in the heart of Hudson Square and steps from SoHo. Arlo will also roll out KNOWCROSS products for the opening of its NoMad location later this month
- Gansevoort Meatpacking – a 186-room luxury hotel in NYC’s buzzy Meatpacking District
- Gansevoort Park Avenue – a 249-room luxury hotel on Park Avenue
- SIXTY SoHo – a 97-room luxury boutique hotel in SoHo
- SIXTY LES – a 141-room hotel located in NYC’s trendy Lower East Side neighborhood
- The William Vale – a 183-room luxury hotel in Williamsburg, Brooklyn
- The Mark – an historic 5-star hotel with 156-guest rooms on the Upper East Side of New York
With KNOWCROSS, the average housekeeping supervisor productivity goes up by approximately 35% and attendant productivity improves by 15%. The KNOWCROSS products being utilized in each of the properties includes KNOW Service, KNOW Mobile, KNOW Glitch, KNOW Housekeeping and KNOW Inspection.
“Our staff is able to communicate quickly and efficiently which helps increase overall productivity,” said Ash Bhasin, General Manager of SIXTY SoHo. “The KNOWCROSS platform is intuitive and allows us to have rooms ready for our VIP customers quickly. In turn, we’ve seen a positive impact on our customer service.”
According to Javier Egipciaco, Managing Director of Arlo Hotels, the technology behind KNOWCROSS’ suite of products has provided an increased edge in the industry, “The most significant improvement since implementing KNOWCROSS has been the speed at which we’re able to operate – from fulfilling room assignments to accommodating guest requests. The ability to respond to guest’s needs immediately, switch assigned rooms on the fly, and monitor statistical tracking on call times and number of guest requests has made an immediate impact on Arlo’s already great service.
Powered by its clear and consistent focus on ensuring cutting edge technology for the hospitality industry, KNOWCROSS’ suite of five distinct products, are each unique in their ability to maximize control, ensure efficiency, and increase productivity of hotel back-of-house teams. The KNOWCROSS suite of products is customizable, down to the individual users within a hotel, and is available in multiple languages.
“Working with KNOWCROSS has benefitted the hotel by enhancing our already optimized guest experience by increasing our ability to help and react to a guest’s needs quickly,” said Sébastien Maingourd, General Manager of Williamsburg, Brooklyn’s newest luxury hotel, The William Vale. “Through KNOWCROSS, we are able to consistently deliver the right service at the right time, without an added disturbance.”
Understanding the true power and value behind its products, General Manager of Gansevoort Meatpacking, Jean-Francois Tremblay says that KNOWCROSS, “leaves no space for error and no need for house keepers to repeat themselves. Everything is clear, precise, and efficient. We’ve also been able to eliminate any complaints from guests about noisy radio communications in the hallways, giving them peace of mind through peace and quiet.”
KNOWCROSS takes the hassle and error out of fulfilling special requests and preferences from guests. By being able to integrate with a hotel’s Property Management Software (PMS), the KNOWCROSS application is able to automatically pick up on special request codes and dispatch jobs to the right staff, at the right time. Ultimately, this real-time technology results in higher guest satisfaction scores.
“As one of the most, if not the most, visited city in the U.S., there is intense competition within this market. Hoteliers in New York understand they need to not only meet but exceed the expectations of their guests,” said Nikhil Nath, CEO and founder of KNOWCROSS.