Let’s take a look at how you can come up with more creative deals. You’ll also get a peek at the most creative upsells we’ve seen at Oaky, to give you some extra inspiration.
Travel Outlook celebrates 10th anniversary as the only hotel call center certified by Kennedy Training Network
Travel Outlook is set to begin its tenth year of sustaining certification by Kennedy Training Network, a prestigious hotel industry training company with a diverse mix of clients all over the world.
Considering the rippling effects Covid-19 has had across our society, it’s time to review your market segments and re-evaluate your ‘guest persona’ profiles within them.
The ATIC Quality Tourism Framework awards now includes guest feedback as a benchmark of excellence.
Travel Outlook Premium Hotel Call Center expands partnership with Viceroy Hotels & Resorts to 14 properties.
It’s important to understand what types of chatbots are out there and which one best suits your organization.
Often there is a glaze of cosmetic customer-focus towards guests, but many hotels are not really examining the question properly.
A standout story ensures that you’re attracting your ideal guests online, setting proper expectations for your on-site experience, and giving guests a great story to tell their friends and family about.
There is no doubt that the hospitality industry emphasizes personalization and positive customer experience, however, hotel owners and operators, regardless of the type of property, can benefit from automation, and in ways, they may not expect.