It’s important to understand what types of chatbots are out there and which one best suits your organization.
Often there is a glaze of cosmetic customer-focus towards guests, but many hotels are not really examining the question properly.
A standout story ensures that you’re attracting your ideal guests online, setting proper expectations for your on-site experience, and giving guests a great story to tell their friends and family about.
There is no doubt that the hospitality industry emphasizes personalization and positive customer experience, however, hotel owners and operators, regardless of the type of property, can benefit from automation, and in ways, they may not expect.
Like in any other business, in the hotel industry too, guest satisfaction is a core factor that determines the success of your hotel business.
Operations Workshop XIV to investigate how improving the employee experience can lay the foundation for delivering an exceptional guest experience
Eco-consciousness is on the rise in the hospitality industry but making big environmentally friendly changes might be a more difficult task then you might think thanks to guests’ expectations.
As travelers become savvier and seek out new experiences, the hotel is in a great position to leverage their destination to offer something unique to their guests.
What can you do to ensure that guests are both more motivated to write you reviews, and at the same time don’t feel the need to post negative reviews online?