The contactless experience has become a fundamental concern of hoteliers and guests as a result of the pandemic, seemingly accelerating technology advancements.
With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of the revenue management function?
Banyan Tree is “democratising wellbeing” through the “I am with you” service culture program for their associates.
It is simply too great a risk to lose revenues as a result of bad reviews, having to issue refunds, or through other issues that generate guest complaints.
Bookboost implementation has achieved a staggering 29% conversion rate, compared to only 0.1% by email.
Let’s take a look at how you can come up with more creative deals. You’ll also get a peek at the most creative upsells we’ve seen at Oaky, to give you some extra inspiration.
Travel Outlook celebrates 10th anniversary as the only hotel call center certified by Kennedy Training Network
Travel Outlook is set to begin its tenth year of sustaining certification by Kennedy Training Network, a prestigious hotel industry training company with a diverse mix of clients all over the world.
Considering the rippling effects Covid-19 has had across our society, it’s time to review your market segments and re-evaluate your ‘guest persona’ profiles within them.