The awards will be a centrepiece of the 17th annual API Summit, taking place at the Cape Town International Convention Centre (CTICC) on 17 and 18 September
Empathy in Leadership: The key to customer problem solving and customer satisfaction
In today’s highly competitive service industry such as Hospitality industry, hard skills like technical expertise and operational efficiency alone are no longer enough
Travel Outlook: Guest-Led Conversational AI for Hotels sets a new standard for guest calls
At a Glance: Traditional hotel IVR systems are rapidly being replaced by conversational AI solutions that can answer guest questions, route calls intelligently
The real role of technology in hospitality isn’t what you think
From AI-driven revenue management to more efficient operating models, we’re seeing tools that allow us to rethink how our hotels are run.
The value of studying hospitality: A diversified and future‑oriented education
At its core, hospitality is the art of making people feel welcome, comfortable, and cared for—whether in a hotel, a restaurant, on a cruise, or during a guided tour.
Not more, but different: The real distinction between luxury and ultra-luxury
Luxury and ultra-luxury are often used interchangeably in hospitality, but the difference between the two is not simply a matter of degree, it is a difference in intent.
Your guests keep asking the same ten questions. Here’s the fix for serviced apartments.
Serviced apartments have embraced self-check-in like no other segment in hospitality. Keyless entry, automated access codes, digital welcome guides.
Breaking language barriers and driving revenue with Travel Outlook and Annette
Today’s hotel guests expect fast, seamless communication — regardless of language. For hotels, that creates both a challenge and an opportunity: delivering personalized
Conversational AI in Hospitality: Smarter Service, Happier Guests
Guests expect quick answers. Staff are stretched. Pressure builds across every service touchpoint.
Travel Outlook’s Annette redefines the standard for hotel guest calls
Hotels are losing bookings when guest calls go unanswered or service teams are stretched too thin. Leading hotels are fixing this by combining guest-led conversational AI
