Boutique has become a bit of a bad word in hospitality. It has meaning; it has value; it’s been dangerously overused in the past few years.
Swimming Against the Current: Thomas Finn on Fatherhood, Business, and Hospitality
Hospitality has never been an industry reserved for people who followed a neat, predictable career path. In fact, many of the people who make the industry
Three brilliant basics at the heart of hospitality
Customers (and more often, consumers) now have more choice than they have ever had in the professional history of hospitality. From budget airport
Guests are spending, AI is watching, and Hospitality is free: notes from HSMAI
I spent June 16-17 at the HSMAI Commercial Strategy Conference in San Antonio, where Sales, Revenue Management, and Marketing
8 Hospitality Tech companies to watch
One of the highlights of HITEC each year is the E20X Startup Competition, where emerging hospitality technology companies showcase innovative
Africa Property Investment Awards for Real Estate & Hospitality
The awards will be a centrepiece of the 17th annual API Summit, taking place at the Cape Town International Convention Centre (CTICC) on 17 and 18 September
Empathy in Leadership: The key to customer problem solving and customer satisfaction
In today’s highly competitive service industry such as Hospitality industry, hard skills like technical expertise and operational efficiency alone are no longer enough
Travel Outlook: Guest-Led Conversational AI for Hotels sets a new standard for guest calls
At a Glance: Traditional hotel IVR systems are rapidly being replaced by conversational AI solutions that can answer guest questions, route calls intelligently
The real role of technology in hospitality isn’t what you think
From AI-driven revenue management to more efficient operating models, we’re seeing tools that allow us to rethink how our hotels are run.
The value of studying hospitality: A diversified and future‑oriented education
At its core, hospitality is the art of making people feel welcome, comfortable, and cared for—whether in a hotel, a restaurant, on a cruise, or during a guided tour.
