Steton Technology Group, Inc., the world’s leading provider of compliance auditing SaaS technology, has announced a strategic alliance with Griswold Hospitality Partners, a hospitality consulting firm. Leveraging this unique partnership, customers can now better establish service standards, build a performance-focused framework, and implement ongoing processes to measure performance and consistency.
“Griswold Hospitality specializes in the guest experience — offering analytics, insights, and performance measurement programs to support service initiatives across the enterprise,” said Frank Maylett, president and CEO of Steton. “Together with Steton, which provides the tools, technology, and expertise to proactively safeguard enterprise compliance, this partnership will prove fruitful for any service organization — regardless of their industry ranking or size — who are focused on customer experience and delivering their brand promise.”
Included with Griswold Hospitality’s offerings are performance measurement evaluations, development of custom service and facility standards, standard operating procedures, and strategic training to enable organizations to protect their brand, increase accountability, compliance and consistency for the customer.
“Companies invest tremendous resources to achieve their goals, motivate employees, and exceed guest’s expectations,” said Jayne Griswold, founder and president of Griswold Hospitality. “They do this by establishing service and facility standards and then implementing a systematic approach to hold themselves accountable. The most effective way to drive those standards to achieve positive business impact and translate it into revenue growth is to measure the experience and act swiftly to remedy issues or flaws in consistency. Steton’s technology solution allows us to collect data and quickly deliver insights to our clients that are not only intelligent, but actionable. This solution is the most advanced and comprehensive data collection tool I’ve seen in my career.”
