Guestfolio, a leading CRM system for hoteliers, has partnered with Hotello, a fully integrated hotel management solution. This partnership will now enable Hotello customers to benefit from an integrated single-source solution that manages all day-to-day transactional communications, guest satisfaction, and provides dynamic Guest Profiles.
“Partnering with Hotello demonstrates how hospitality vendors need to work together for the benefit of their mutual clients. Hotello PMS clients will now benefit from an intricate relationship that could offer unprecedented opportunities to increase per-stay revenue and help retain guests” says Duane Hepditch, CEO of Guestfolio, “Our goal at Guestfolio is encourage our clients to learn more about their guests’ profiles and use that knowledge to drive revenue and enhance the guest experience, this partnership with Hotello is another example of our efforts to do just this.”
Hotello, by Mingus Software, manages all aspects of the hotel in one place; PMS, POS, Booking engine, GDS, CRS, Revenue manager, Task manager, Marketing emailing and many others. By using a cloud solution and the most advanced marketing and statistical tools available, Hotello provides flexible and reliable software that optimizes hotelier performance.
Through a personal pre-arrival program that delivers targeted messages at the right time and exceeds guest expectations, Guestfolio provides hoteliers with revenue opportunities and invaluable insight into their guests. By measuring guest satisfaction and engagement throughout the travel journey, Guestfolio provides simple, real-time data and analytics to ensure hoteliers provide attentive service and a personal experience for their guests.
Hotello clients will now have the opportunity to benefit from the following Guestfolio tools:
- Build their own multi-language pre-arrival program catering to their specific guests needs
- Enable guests to plan their stay and make requests for services before their check-in
- Send post-stay guest satisfaction surveys that automatically integrate with TripAdvisor
