HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has announced the global launch of a new service delivery and reporting platform for hotels. The web-based and mobile-friendly HOTELbeat solution is available in three languages and features modules for a variety of operational areas, including front desk/redbook logging, housekeeping, maintenance, lost & found, and staff dispatching.
Because the solution is cloud-native and mobile-friendly, its entire robust functionality is accessible from any Internet-enabled device, making it easy for hoteliers to manage their property operations from anywhere, including remote access to a plethora of data reporting tools. The platform was designed to take all the day-to-day tasks in hotel operations online, making them easy to manage, while eliminating paperwork, streamlining efficiency, reducing costs and maximizing guest satisfaction. Leveraging the power of mobile communication, staff can instantly provide visual reports on any issues that require maintenance or resolution with the guest, minimizing response times and maximizing service levels that affect guest satisfaction scores and the property’s valuable online reputation.
In addition to its unique operational benefits, HOTELbeat is the industry’s first and only real-time solution for managing, measuring and benchmarking hotel staff performance. Through a proprietary metrics-based ticketing functionality, HOTELbeat equips properties with a critical tool to track specific tasks, completion times, and operational efficiency within an individual property, as well as across a multi-property portfolio. This works by providing users with a comprehensive dropdown list of pre-determined categories by which to share and update work orders. The resulting data can be used to identify and address specific areas of concern, and create opportunities to improve guest service and satisfaction.
“HOTELbeat can teach you more about your own hotel than any other solution on the market today,” said Elvin Lai, CFO and Co-Founder of HOTELbeat. “Our strategy of consolidating input into clear-cut service/amenity categories provides valuable business intelligence and prevents sub-par service or faulty equipment from taking a toll on property revenue or reputation. It also streamlines maintenance and staff assignments, maximizes revenue potential and frees up team resources to focus on the guests and meeting their needs in a highly efficient manner.
HOTELbeat also equips hotel management with a window into what each staff member is working on, how long it takes them to complete a task, and whether they did so efficiently by comparing completion times alongside updated co-worker performance statistics. This in turn effectively transitions a hotel’s workforce from being purely reactive, into one that is proactive and continuously improving.
“Coming from a family of hoteliers, I know that technology has the power to transform the hotel operation as well as the guest experience in order to keep a property competitive in this rapidly changing and highly competitive marketplace,” continued Lai. “That was the inspiration for HOTELbeat, which drew upon my own personal experience as an owner/operator to develop a platform that promptly addresses guest concerns as effectively as it manages operations.”
Founded in 2011, HOTELbeat is the result of extensive industry feedback and two years of beta testing, as well as the industry expertise of its company founders and leaders who represent over 45 years of combined experience in all aspects of the hotel market. Properties that have implemented HOTELbeat have noted its unique ability to lower operational and maintenance costs, while creating additional revenue opportunities through its mobile-friendly communication platform. For more information on HOTELbeat, please visit www.hotelbeat.com.
