In this episode, Area Vice President and General Manager of the Park Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.
Emerging Markets, with Anita Manfreda from The Blue Mountains International Hotel Management School
There are positive signs that demand is increasing, we discuss which markets are likely to recover first and a range of new emerging markets.
Demonstrating the ROI of corporate eLearning
Need to show your business the ROI of investing in an eLearning solution so they can up their staff training game? Arm yourself with the right info and demonstrate the value of online learning.
2020 by the numbers, with David Eisen from HotStats
Reviewing 2020 by the numbers and the Profit Matters, Global Hotel Performance Review 2020 report with David Eisen from Hotstats.
Reopening and rebuilding with John Nielsen from Torrens University
What is blended learning?
What is blended learning? Blended learning basically means teaching through a combination of online and offline resources.
Improving customer experience with online training
Customer Experience is a top priority for many small to medium-sized organizations. Use online training to improve Customer Experience in your business.
Changing expectations of guest communication with Charlie Young from Book me Bob.
We discuss the changing expectations of guest communication with hotels, and how hoteliers can scale personalised communication to build trust through AI.
How to engage remote employees
With teams adapting to online work, it can be difficult to know how to engage remote employees. Here are some tips to engage your team with online training and virtual social interactions.
Outperform the market with fewer resources with Michael McCartan from Atomize
We discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize.