In this episode, Area Vice President and General Manager of the Park Hyatt New York, Peter Roth and I discuss the reopening of the hotel on 1 April 2021.
There are positive signs that demand is increasing, we discuss which markets are likely to recover first and a range of new emerging markets.
Reviewing 2020 by the numbers and the Profit Matters, Global Hotel Performance Review 2020 report with David Eisen from Hotstats.
Customer Experience is a top priority for many small to medium-sized organizations. Use online training to improve Customer Experience in your business.
We discuss the changing expectations of guest communication with hotels, and how hoteliers can scale personalised communication to build trust through AI.
We discuss how hoteliers can plan to outperform the market with fewer resources with Michael McCartan from Atomize.