It’s the people behind the scenes that make hotels of all sizes and stripes hum. Many do not have direct contact with guests, but none-the-less, their passion for their job (or not) will directly impact the customer experience.
This IHG video about a day in the life of the Housekeeping Supervisor at the Holiday Inn Orlando – Lake Buena Vista, Tala Prochet, highlights the kind of dedication that transforms a mere job into a long-term career in the hospitality industry. She’s been at the property since 1988 and her attitude and work ethic has colleagues singing her praises.
Do you have a Tala Prochet at your hotel? Share their story with us at news@ehotelier.net.
