Synopsis
This book was written out of my passion for customer service and to help my employees be the best they can be…and earn BIGGER tips at the same time.
Waiters, are you tired of working your butt off in restaurant after restaurant and never really making the money you deserve? Are you tired of not getting the tips you want? Tips of 20% or more on every table?
So what are you going to do about it? This is the book you must have to earn more tips, bigger tips, tips that will change your life! Don’t you want that?
I won't waste your time telling you to crouch down table-side when you take the orders. I won't tell you to lightly touch the guest sometime during their meal, nor to give a mint or piece of candy to the guest when you present the check.
This is the nonsense I read from other "experts" in the field of making bigger tips. This is insulting and demeans the professionalism of thousands of experienced waiters.
Remember: Only by making your guests feel special, feel as if THEIR enjoyment is YOUR primary concern, will you create the “WOW” experience we all hope for…and make the big tips. All else is not important.
I will teach you what REALLY works! Are you ready?
Waiters: In this book you will learn:
- My "Magical Table Greeting" that will put your customers at ease from the moment they first meet you.
- The proper way to check back on your guests' satisfaction. And no, you don't say "Is everything ok"?
- Why you don't recommend a food item to your customer, and what may happen if you do.
- Why you must serve the kids first.
- Why you want to be the weakest server in the restaurant.
- Why your table is not full of "guys".
- How to use food substitutions to your advantage, and get a BIGGER tip.
- How to make your busboy want to take care of your customers as much as you do, maybe even more!
- Why you need to know where the nearest bookstore is. (This one creates the WOW factor)
- How to become the waiter that all customers ask for.
- How to be an expert at opening a bottle of wine table-side.
- How to create the "memory".
- The best way to say goodbye to your guests.
- And much more!
Managers: In this book you will learn:
Why you must care that your servers earn BIG tips!
- What NOT to teach your staff.
- That each chapter of this book can be used as short training sessions at your daily/weekly stand-up meetings.
- How to create great working relationships between the various positions of your restaurant.
- Why you must "empower" your staff and trust their judgment since they are the front-line of your business.
- How to get the Chef on your side and to try some special side dishes and how this leads to very happy repeat customers.
- Why you must teach your staff to "assume the sale" and why this benefits all involved.
- How to create the mindset of customer service.
- And much more!
What Readers are Saying
Bad Waiter May Make You a GOOD Waiter
Every waiter can benefit from reading this great book that has simple yet important insights into customer service. If a waiter is a ‘bad waiter’ prior to reading it they will certainly become a fantastic waiter as a result!
Teresa Allen, Author: Common Sense Service: Close Encounters on the Front Lines, 8/24/13
A Must Read For Anyone In The Service Industry
“When someone is hired to wait tables, they are usually given a list of duties they are responsible for, but rarely shown how to succeed at doing them well. Why is that?
This book specifies how, why and what you should do to improve your service, your attitude and even your personality which would undoubtedly result in better tips.
Anyone in the service industry would benefit from this entertaining read.
The title could be revised to "Earn More Tips on Your Very Next Shift…..And Become a Better Waiter" because it details how to do both.”
Panamanorth, Amazon Reviewer, 8/20/13
Everyone in the Restaurant Industry Must Read This Book
“While the book is, as the title says, targeted at food servers it is more than that. Everyone having to do with food service, support, preparation, and management should read this book. It has some great suggestions for all of them. It will also bring a smile to your face and a couple of chuckles as you recall things that have happened to you either on the job or as a customer.
I was in the hotel/restaurant business for over 40 years and still learned some things from this book. After reading the book I have just one regret; that being, that I didn't have that information when I was working for tips. I look forward to his next book. Any one working for tips will recover the cost of this book with the next customer they serve.”
Ken Vincent, Author of "So Many Hotels, So Little Time", Amazon Reviewer, 8/18/13
No Holds Barred – Practical Tips
“If you work in the restaurant field and you want to earn more tips this is a must-read book. It's full of practical, hands-on tips you can put to work immediately to delight your customers and make more money.
I'll be honest. The author pulls no punches – he is very opinionated and doesn't hold back. This may be off-putting for some readers. However, if you can get past it, you will learn exactly what you need to do to become a better server who rolls out the red-carpet for restaurant guests. Tap into the link between Service and Sales by reading this book and applying the author's tips today.”
Donna Cutting, Author of “The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service”, 7/26/13
