Participants at HSMAI’s Brand and HMC Chief Revenue Officer Executive Roundtables shared these and other positive trends they’ve observed recently.
How COVID-19 has changed customer buying behaviours
Heidi Gempel of HGE International explains how they’ve changed already and why they will continue to change. And we discuss how hoteliers and revenue managers must adapt to meet these new behaviors and expectations.
Ten valuable insights and next steps for hotels’ business recovery
Ten valuable insights and next steps for hotels’ business recovery following HSMAI Europe Day 2021.
Revenue forecasting – is it relevant in a pandemic?
Heidi Gempel of HGE International joins us to discuss whether revenue forecasting can be accurate or relevant today, or are we starting with a blank sheet of paper?
Call to action for Hospitality, Event and Travel Professionals
Take part in research to guide debate and identify potential challenges and solutions about the future of the events and diversity and discrimination in the industry.
Road to recovery 2020: Learn. Connect. Lead.
HSMAI is setting the stage for industry recovery through the newly developed HSMAI Road to Recovery 2020 fall education plan.
Keep components of a Return to Operations plan
Distilling a return to operations plan into its component parts is the secret sauce to making it manageable. Ultimately, the process for developing a comprehensive plan covers four main themes.
Rethinking customer journey in the post-pandemic business recovery
Recent HSMAI Region Europe webinar revealed membership research about new working processes and offered valuable insights on how to navigate the challenges and capitalise on opportunities.
What’s changing for hotel management company digital marketers
HSMAI hosted a similar program for hotel management company CDOs, giving participants a chance to catch up and share new insights since the last roundtable for this group was held in April.
The five changes expected in the hotel industry
The landscape continues to change rapidly and while no one can say with any degree of certainty where everything will land, we are starting to see the shape of things to come. Here are changes that the new normal is likely to bring forward in the hotel industry for owners and operators.
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