ALICE, the hospitality industry’s first operations platform, which connects all the departments of your hotel for improved staff communication and task management, will be showcasing new products and features at this year’s HITEC in Toronto, June 26-29, Booth 1245.
ALICE’s partners include three to five-star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. ALICE can also be integrated into your own app or website via ALICE’s API. Hotels and groups on the ALICE platform include Two Roads Hospitality, SIXTY Hotels, One&Only Resorts, Viceroy Hotel Group, and Leading Hotels of the World.
ALICE will be demonstrating new additions and updates to the company’s product line, including:
The new concierge experience
Now that guests have easy access to their own apps and services, guests expect more from their concierges. ALICE features like the updated itinerary, updated reminders, and brand new package management tools are helping the concierge and front desk exceed guest expectations.
Guest text messaging
Messaging is exploding as an engagement channel at hotels – everyone knows how to text, and it doesn’t require downloading any apps. ALICE’s improved text messaging feature set allows hotels to leverage messaging as a way to provide personalized service and upsell to guests at scale.
Photo attachments
A picture is worth a thousand words. Attaching photos to internal notes and work orders means communicating between staff members – particularly maintenance, engineering, and housekeeping teams – Êhas never been easier. Learn about the new photo attachments feature in ALICE’s dedicated hotel staff technology, ALICE Staff.
If you’re looking to streamline staff operations for a better guest experience, stop by Booth 1245 to meet the ALICE team and see a live presentation of our technology.
