Hospitality News Headlines: 3rd June, 2013

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Fire forces Royal Caribbean to cancel more peak summer cruises.

Royal Caribbean has been forced to cancel all cruises on the fire-damaged Grandeur of the Seas until mid-July. The cruise line said the 2,446-passenger ship was not expected to return to service until July 12 due to the damage caused by a fire that broke out early on Monday morning during a Caribbean cruise. All passengers booked on the cancelled sailings between June 7 and July 5 will receive a full refund and 25% of the fare they paid towards a future cruise with Royal Caribbean. Those who had planned to sail on May 31 will get a refund and 50% credit. Company CFO Jason Liberty said the cancellation of the cruises during the peak summer season would cost the company about $22 million.

Sourced from Travelmole

With the airlines collecting record bag fees, some 55 percent of all travellers still check their luggage either all or some of the time.

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This was the finding of a recent survey conducted by The GO Group, LLC, an international ground transportation service provider and GO Airport Express, a GO member and Chicago-based ground transportation company serving O'Hare International and Midway airports. More than 570 travellers were polled on their luggage preferences. Twenty-seven percent said they always check their luggage, while 28 percent said they both check and carry on. Only 19 percent said they always carry on. According to the Bureau of Transportation Statistics, the country's 15 largest carriers collected a combined $3.5 billion in bag fees in 2012 as they continually seek ways to generate non-airfare revenue.

Sourced from Travel Daily News

The 320 Guest Ranch has received the 2013 TripAdvisor® Certificate of Excellence, which honours top-rated hotels, restaurants and attractions globally.

The Certificate of Excellence is determined by traveller reviews on TripAdvisor, the world’s largest consumer travel site. This is the second consecutive year the historic ranch has received the prestigious award from TripAdvisor. "This honour is of significant meaning to all of us here at 320 Guest Ranch,” said John Richardson, general manager. “It is given as a result of positive feedback from our guests past and present. We strive every day for the highest quality Montana ranch experience for our guests, and to have our efforts endorsed in this manner is extremely gratifying.” To qualify for the Certificate of Excellence, the 320 Guest Ranch had to maintain an average TripAdvisor rating score of at least 4 out of a possible 5 as reviewed by travellers on the popular site. Additional criteria included the volume of reviews and how recently they have been submitted by TripAdvisor travellers.

(via press release).

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Hospitality News Headlines: 31st May, 2013
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