Worldhotels has announced the top ten hotels with the highest TrustScores across its global network of almost 500 properties in 250 destinations and 65 countries.
A TrustScore reflects overall traveller opinion about a hotel and is calculated by leading reputation monitoring service, TrustYou, based on post-stay surveys and semantic analysis of guest comments. Such scores are widely listed and referenced on major Global Distribution Systems (GDS), as well as Online Travel Agencies (OTAs). On a scale of 0 to 100, the higher a TrustScore the more the hotel has succeeded in fulfilling guests’ expectations and is recognised for its exceptional service quality.
Access to the TrustYou system is one of the many benefits that Worldhotels offers its hotels. The service continuously monitors and analyses user comments on hundreds of travel and social media sites as well as direct feedback from emailed surveys, allowing hotels to better understand how guests feel about their stays and more quickly respond to problems.
“Worldhotels believes the TrustScore is an important indication of how well a hotel is performing at a fundamental level and reflects overall guest satisfaction. We are proud of the TrustScores achieved by all our hotels, and in particular the high scores earned by the ten exemplary hotels listed here,” remarked Roland Jegge, Worldhotels Executive Vice President Asia-Pacific.
Worldhotels congratulates the following ten hotels for holding the highest current TrustScores among its network of almost 500 hotels worldwide:
Upper House, Gothenburg, Sweden
Leading the group with a TrustScore of 96.4, Upper House is a luxurious five-star property with minimalist Nordic design that was recently built atop an existing four-star hotel. The hotel is also ranked #1 of 65 hotels in Gothenburg by TripAdvisor, where 97% of travellers have given the hotel the highest rating of “Excellent”. In comments collected by TrustYou, guests repeatedly rave about the hotel’s friendly and well-trained staff, panoramic city views from floor-to-ceiling guestroom windows and exceptionally good restaurant.
The Madison Hamburg, Germany
Boasting a TrustScore of 94.2, The Madison Hamburg is lauded by guests for its spacious rooms, friendly staff, overall value and proximity to the waterfront and numerous attractions. Ranked #1 out of 318 hotels in its city by TripAdvisor and winner of a TripAdvisor Traveller’s Choice Award 2014, The Madison is also a complete health and wellness destination with spa facilities, sauna, pool, Japanese garden, movement classes, and gym.
Hotel Fabian, Helsinki, Finland
This 58-room boutique hotel built around a beautiful verdant courtyard has a TrustScore of 93.4. It is also ranked #1 in its city by TripAdvisor and is a winner of a Travellers’ Choice 2014 Award. Guest reviews reflect generous praises for the property’s guestroom designs, helpful staff, quiet location and comfortable beds.
Tivoli Palácio de Seteais, Sintra, Portugal
This enchanting 30-room boutique hotel with a TrustScore of 93 is steeped in history and has outstanding facilities and services to match. Typical words and phrases from guest reviews include “classy building and site”, “splendid views”, “incredibly beautiful and peaceful”, “fantastic premises” and “beautiful palace”.
Hotel Schweizerhof Zurich, Switzerland
Exuding the charm and distinction of a historical luxury hotel, the Hotel Schweizerhof Zurich was built in 1876 and its TrustScore of 92.9 reflects not only stunningly beautiful interiors and superlative amenities but also its friendly and professional service. TrustYou data shows typical laudatory statements including “perfect location for shopping and restaurants”, “feels like home”, “friendly staff”, and “great restaurant & bar”.
Grand Central Hotel Shanghai, China
This independently-owned hotel holds a TrustScore of 92.9 and is impressively ranked by TripAdvisor as the 15th best hotel among 3,547 others in the burgeoning metropolis of Shanghai. Online guest reviews for Grand Central Hotel are replete with compliments such as “huge dose of luxury”, “very large and well-appointed rooms”, “very good gym”, “great value for money” and “great location in the heart of the city”.
Parkhotel Stuttgart Messe-Airport, Germany
Holding a TrustScore of 92.6, the Parkhotel Stuttgart Messe-Airport has a convenient location near the city’s airport and main transport lines. “Quiet rooms”, “micro-brewery on-site”, “excellent facilities”, “comfortable bed” and “excellent breakfast” are some of the commonly-used phrases to describe the property.
ARIA Sky Suites, Las Vegas, USA
A TrustScore of 92.6 reflects the fact that this 4,004-room hotel situated in an iconic skyscraper is one of the most popular hotels in Las Vegas. Typical keywords and phrases in guest reviews include “post-modern luxury”, “very friendly housekeeping staff”, “great view of Las Vegas Strip”, “everything at the touch of a button”, “rooms cleaned twice per day”, “great choice of restaurants”, and “high-end amenities”. The hotel is also notable for its green design that garnered a TripAdvisor’s GreenLeaders Platinum Level recognition.
Epoque Hotel, Bucharest, Romania
A hotel of rich Romanian charm, the Epoque Hotel stands at a TrustScore of 92.6 and is also a winner of TripAdvisor Traveller’s Choice 2014 Award. Epoque Hotel garners compliments in online guest reviews for its beautiful and spacious rooms, “friendly and incredibly helpful staff” and excellent restaurant.
Hotel Mäster Johan, Malmö, Sweden
A TrustScore of 92.2 speaks to the popularity of this hotel among travellers to Malmö, who have also ranked Hotel Mäster Johan #1 out of 35 hotels in the city on TripAdvisor. “Lovely room and great size”, “great mix of old and new”, “very soft bed”, “fantastic breakfast” are some phrases that travellers associate the hotel with.
