Technology permeates virtually all departments in a hotel these days, and keeping on top of the latest developments is no small task. To help you, eHotelier is going to take a month-long focus on hotel tech. We’ll take a look at current trends, challenges and new innovations and give you a picture of what you should be offering to ensure you continue to meet your guests’ rising expectations.
Our contributors will be writing feature articles on a number of different facets of hotel technology. The following are some of the issues we will address:
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What does the future hold in technology for both hotels and guests?
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Customer service versus self-service: what role does technology play?
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Cyber crime – your building is secure, but are your guests?
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With today’s technology, are we now able to get back to focusing on the customer rather than the technology itself?
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With consumer technology so readily available, how do we keep pace and support what the guest brings with them?
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OTA’s: friend or foe? Do they really have a stranglehold on inventory?
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SEO, SEM, Social, PPC: How do you leverage online promotion cost effectively?
- Customer service versus self-service – what role does technology play?
If you have any specific topics of interest you would like to see addressed, please email our editorial team.
Attention hospitality technology suppliers
Interested in promoting your business to our members and visitors?
Consider contributing your own research, thoughts and experiences. During October we will be offering technology suppliers a 20% discount in portal advertising with all contributions. Contact our team to receive more information on the opportunities available.
