Lost luggage service: Four Seasons St. Louis teams with Saks Fifth Avenue

After a long, hard day of travel, guests checking in sans luggage that has been lost in transit can be a tad cranky. A stay without belongings was not on their itinerary.

To ameliorate this situation, Four Seasons Hotel St. Louis and Saks Fifth Avenue, St. Louis have teamed up locally on a new, exclusive service to help guests rebuild their suitcases while away from home.

The guest simply informs the concierge at Four Seasons Hotel St. Louis that the service is needed, and a Saks stylist will be alerted. They can choose to either take a private car for a save-the-day shopping experience in the Fifth Avenue Club – a luxurious and private room in the designer salon where a stylist pulls and styles a room just for the guest – or have a stylist come to the hotel with all requests. Whatever merchandise is not purchased can be sent back to Saks with the stylist.  

“This is a unique service that we’re thrilled to be offering at our Hotel,” says Alper Oztok, General Manager, Four Seasons Hotel St. Louis. “A top-notch guest experience is our #1 priority and we’re excited to exceed our guests’ every need with the help of Saks.”

The goal of the service is to ease the mind of the global traveller or businessperson by making the process of going through losing luggage just a little bit easier.

“It only seemed natural for us to extend our services one door further at Four Seasons,” says Kert Rosenkoetter, Vice President, General Manager, Saks Fifth Avenue, St. Louis. “At Saks, the experience is everything. We want to turn an unpleasant experience into something that will leave a traveller feeling pampered, yet equipped for their travels without their own lost possessions. Guests are already staying in the most luxurious hotel in St. Louis. It’s Saks’ role to help them feel confident and style-assured.”