Guestfolio, the award-winning hotel marketing platform, is honoured to announce that The Nettleton Collection, a group of leading, unique hotels in the south west of England, has partnered with Guestfolio.
The Nettleton Collection includes Fistral Beach Hotel and Spa and The Esplanade Hotel in Newquay and Boringdon Hall Hotel in Plymouth. This prestigious group of properties will now benefit from a centralised marketing platform that will enable each property to drive guest engagement, increase guest retention and encourage more guests to book directly across all properties.
By driving guest engagement through unique pre-arrival programs, robust guest profiles and newsletter segmentation, Guestfolio will enable this group of properties to provide a truly personalised approach that takes guest engagement to the next level. This, combined with powerful reporting and satisfaction review tools, will provide valuable data fast and in turn improve guest retention over time.
James Nettleton – owner and Director of all three hotels says: “Guest experience is of upmost importance within all three of our hotel businesses. Though each hotel is different and unique in its offering, all three properties share the same value that we go above and beyond to anticipate our guests desires. By offering our guests a mobile concierge system we are further expanding upon our guest services – ensuring our guests have the power and convenience to book dinner reservations, spa treatments and to make hotel requests whenever they wish. The new Guestfolio system has been tailored for each hotel and, whilst it doesn’t replace picking up the phone or face to face in-hotel guest services, it adds a new element to the guest experience for those who want an on-demand service any time of day from their phone or tablet device, even before they have checked-in with us.”
“It is a great honour to be working with such a group of prestigious hotels” said Duane Hepditch, President & CEO of Guestfolio “This beautiful collection of properties is a fine example of what’s needed to provide the ultimate guest experience. Every day we see more evidence that shows us how important this is, and that through the use of seamless, integrated technology such as Guestfolio, The Nettleton Collection is putting themselves a step above their competition to achieve this.”
The Nettleton Collection works with property management system, Hotel Perfect, a comprehensive suite of hospitality software products that help manage hotels efficiently and effectively. Guestfolio has partnered with Hotel Perfect since 2015 and currently has six properties working seamlessly with this integration.