KNOWCROSS has announced the addition of a new social feature to its KNOW Mobile service. This feature will compile and analyze data from each guests’ public social media handles, allowing hoteliers to identify and anticipate the needs of their guests, and ultimately, provide a never-seen-before level of personalized customer service.
KNOW Mobile empowers hoteliers to manage a hotel from anywhere via smartphone. Through the easy-to-use application, hoteliers can register and manage jobs, access guest lists and other information, set custom alerts, access housekeeping data and much more – all while on-the-go.
“The new KNOW Mobile avatar combines information from the PMS profile, reservation notes, history of frequent requests, and complaints of repeat guests,” said Nikhil Nath, CEO and founder of KNOWCROSS. “The addition of the guest’s social profile provides staff with a complete overview on every guest.”
KNOWCROSS has over 300+ customers across 40+ countries. Powered by its clear and consistent focus on ensuring cutting edge technology for the hospitality industry, KNOWCROSS has a suite of five distinct products, each unique in their ability to maximize control, ensure efficiency, and increase productivity of hotel back-of-house teams. The KNOWCROSS suite of products is customizable, down to the individual users within a hotel, and is available in multiple languages.
The company has had the distinct pleasure of working with brands such as Holiday Inn, Hilton, Commune Hotels, Kempinski Hotels, Taj Hotels Resorts & Palaces, Rosewood Hotels & Resorts and many iconic stand-alone properties in the US, Europe, and Asia including names like The Ritz Paris, Sixty SoHo and The Mark Hotel in New York, The Dolder Grand in Switzerland, and more.
Apart from KNOW Mobile, the KNOWCROSS suite of products include:
• KNOW Housekeeping automates daily housekeeping activities, resulting in a dramatic increase in productivity and guest satisfaction. This service also includes the ability to queue room handling, turn down service handling, delay alerts for supervisors, and more.
• KNOW Service automates the handling of guest requests, complaints and maintenance jobs, thus ensuring high quality service and high staff productivity. KNOW Service allows users to receive automatic alerts and jobs based on custom-defined events, guest movements and service requests.
• KNOW Glitch is a hotel service recovery software which allows users to effectively manage their service breakdown issues and guest complaints. It also allows hoteliers to capture, track, investigate and effectively close the service issues that inconvenienced the guests.
• KNOW Inspection is the 21st century version of the traditional, paper based checklist. Hoteliers are given the ability to conduct all inspections from a smartphone and have the completed inspections automatically mailed to management. Inspection reports are stored for future reference and can be analysed using powerful reporting tools.
“The biggest challenge faced by the hotel industry is reduced customer loyalty and increased competition,” added Nath. “The only way a hotel can differentiate itself is through highly personalized service – which is easier said than done. The hotel uses a variety of systems in its daily operation and they all store information about guests in them – there is no way to consolidate all of this information and provide a 360 degree view on-the-go. KNOW Mobile successfully addresses and resolves this integral need for seamless integration, and across all hotel team levels.”