PhoneSuite launches new PhoneSuite DIRECT division

PhoneSuitePhoneSuite, a provider of telecom solutions designed exclusively for the hospitality industry, is pleased to announce the launch of PhoneSuite DIRECT, which now gives hoteliers the option to buy their VoIP platform and have installed factory direct; reducing “margin stacking” and ensuring quality, worry-free deployments. Recently hired to head up the new division is industry veteran Keith Konicki.

PhoneSuite offers high-quality, affordable products and upscale service for any size or type of hotel, chain or management company. Its ground-breaking Voiceware platform is a software-based core that’s compatible with the latest full-featured SIP phones from a variety of manufacturers, yet still works with a hotel’s existing standard analog guestroom phones.

“For over 25 years, PhoneSuite has supported its network of over 250 dealers with world-class technical support and service,” said PhoneSuite President Frank Melville. “However, we have heard from national brands and large hotel management companies that they are looking for a single source for a streamlined, easy-to-implement hospitality voice solution for their hotels.

“So, we are introducing PhoneSuite DIRECT to deliver an evergreen, turnkey solution with no major capital investment and one low monthly fee – factory direct and no regrets for our customers. We are also thrilled to add Keith to the PhoneSuite family and confident that his years of business development experience will grow this new division into a success.”

  • eHotelier Essentials Banner
  • Duetto Trends Banner

Konicki has been actively engaged with the hospitality technology industry for the past 20 years. As a supporter of HTNG since its inception, he has served on a number of its workgroups, including currently co-chairing the Cloud Communication Workgroup. While with Systems Design & Development (SDD) as Director of Sales, Konicki played a key role in the development and launch of one of the industry’s first SaaS/Cloud-based service offerings in 2000; both for Voice and HSIA.

More recently, he worked with ComNet Communications, helping it become a leading national onsite resource provider for Hosted Voice, VoIP, HSIA, GPON and Infrastructure installations to the hospitality industry.

“I look forward to building upon PhoneSuite’s 20+ years of experience and the growth of over 5,000 hotel customers with my history of fostering start-up companies and repositioning existing technology providers into recognized leaders within our hospitality technology industry.

“Hotel communication is becoming more complex and is ever changing. Hoteliers have concerns about making the correct choice in their next PBX decision. I truly believe PhoneSuite DIRECT provides the right platform with the right services at the right price at the right time for our industry,” said Konicki.

For more information on PhoneSuite, visit

Amanda Hite promoted to STR President and Chief Executive Officer
The Mayton Inn partners with Crave to deliver a tablet experience to their guests