Marco Polo Hotels has appointed Ms. Juliette Lim as Vice President, Human Resources. Juliette brings with her more than 20 years of experience in talent management, process improvement, brand management and quality assurance. She has worked with several international hotel groups including Starwood Asia Pacific as Regional Director, Talent Development & Culture managing 50 properties across Asia Pacific to lead their talent development strategies and organizational learning function.
In the last five years, she was based out of Macau setting up and opening Starwood’s flagship, the 4,000-room Sheraton Grand Macao and most recently, leading the hotel opening and simulation function as Executive Director of The St. Regis Macao. She also facilitated the talent development strategies, succession planning, service culture transformation and conducted senior management workshops in more than 70 properties and supported the opening of 15 properties in Singapore, Thailand, Taiwan, Vietnam and Greater China.
In her new role with Marco Polo Hotels, Juliette will be driving the Group’s succession plans to build a talent pipeline across all levels as part of the overall talent management strategy. By following the “employees come first” approach, her team will provide associates from all levels with the necessary training, tools and resources to be ready for their next roles in the company.
Fine-tuning the skills and knowledge amongst associates, Juliette strives for service excellence among the 14 Marco Polo hotels to bring forth unique and memorable guest experiences. In line with the company’s expanded footprint and distinctive prestige in luxury market, she will also be rolling out a series of activities designed to build brand loyalty through the company’s transformational leadership and a caring and empowering culture.
“We are delighted to have been able to secure such a first-class professional as Juliette for this newly created role for our company,” said Dr. Jennifer Cronin, President of Marco Polo Hotels. “Her expertise and passion for continuous improvement will create the foundation for the new Marco Polo. It is truly exciting to be embarking on this new journey together, especially with our new pipeline in the next three years.”
