Pan Pacific Hotels Group is pleased to announce the appointment of Maria Kormentza as Director, Learning & Talent Development.
Based at the headquarters in Singapore as part of the corporate Human Capital & Development team, Maria will spearhead the formulation and implementation of learning, talent and leadership development strategies to strengthen associate engagement and service delivery standards across the Group’s over 30 “Pan Pacific” and PARKROYAL hotels, resorts, serviced suites in Asia, Oceania and North America.
A Greek national, Maria is an accomplished Learning & Development professional who joins the Group from Singapore Airlines where she enjoyed a rewarding 14-year long career. Over the past decade within the Commercial Training and Development (Airport Operations & Services) function, Maria had been instrumental in enhancing the performance of Singapore Airlines airport employees across the globe and maintaining stringent operational and service standards through strategic training & development programmes. Her Learning & Development expertise is grounded on four years of frontline customer service experience with the award-winning airline at airport service areas in Athens, Greece.
An advocate of continuous learning, Maria holds two Master’s degrees – one in Human Resources Management from University of Murdoch, Australia and another in Business Administration with a major in Total Quality Management from University of Leicester, United Kingdom.
“Pan Pacific Hotels Group firmly believes that the backbone of our business is a well-trained, productive and committed workforce – highly engaged and aligned in achieving our strategic and operational priorities. As we pursue expansion ambitions and strive to elevate the guest experience across our properties, we are pleased to welcome Maria on board to drive the training and development of our associates towards higher levels of service and performance excellence,” says Andreas Sungaimin, Senior Vice President, Human Capital & Development.
Pan Pacific Hotels Group currently has a global headcount of over 7,000 employees, a figure which is set to increase with five pipeline projects that are scheduled to open across Asia Pacific and in Europe over the next five years.