CULINARY: Produce Cakes Pastries and Breads

10 years ago

About The Course

Tourism, Hospitality and Events (TH&E) is a major service industry. The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. This unit covers:

Identifying customer requirements
How to provide a quality service experience
Selling techniques
Proactively preventing service issues and responding to customer complaints
Developing customer relationships

Matthew Stephens

4653 posts

https://ehotelier.com

eHotelier is the leading eLearning provider for the hotel industry. eCampus provides an industry-leading Learning Management System with an integrated authoring tool and curriculum of industry best-practise courses and certifications. Our curriculum is curated by academics and industry leaders and is recognised globally, with over 200 courses and 15 certifications specifically designed for hospitality professionals and endorsed by The Institute of Hospitality. Hospitality leaders the world over rely on eHotelier to grow their careers, teams and businesses.