Doormen are the face of your hotel

Park Lane doormen_2If the old adage “First impressions count” holds true, doormen play a big role in how guests perceive your hotel.

In this video, the doormen of the London’s InterContinental Park Lane talk about what makes their jobs special.

What do you think it takes to be a good hotel first-responder? Share your stories on doormen who excel in their jobs in the Comments section below.

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