The Hilton Garden Inn Chicago Downtown/Magnificent Mile installed the FlyteBoard airline schedule display and FlytePass boarding pass printing solutions from Flyte Systems.
The property’s FlyteBoard is a flat panel, high resolution screen that displays arrival and departure information for Chicago O’Hare and Midway International airports. Flyte Systems is a provider of airport travel information displays and digital signage content for the hospitality industry, convention centers, and travel related businesses.
Guests have glance-and-go access to flight info in property lobby
“Providing reliable flight information to our guests is important. We are a high-occupancy, 357-room property that serves many business travelers and convention center attendees. Most of our guests fly in through Chicago O’Hare or Midway International Airports,” said Jim Lovekamp, general manager of the Hilton Garden Inn Chicago Downtown/Magnificent Mile. “We placed a FlyteBoard airline flight information screen in our lobby to give guests convenient glance-and-go airline arrival, departures, and gate information for both airports. We also installed the FlytePass boarding pass and airline flight information terminal in our business center.”
Technology frees busy front desk team for other guest services
Lovekamp said that the FlyteBoard makes it much easier for guests to confirm their schedules while still on property. “Guests are particularly interested in their flight status during the heavy winters we have in Chicago. When they can check flight times themselves it takes the burden off our front desk team. This is really helpful when the desk is busy with a high volume of check-ins or check-outs.” Prior to installing Flyte Systems, guests queued up in the business center to check flights and print boarding passes on property PCs. “If the business center was tied up, guests went to the front desk to request airport information.”
Flyte Systems provides real-time flight information
Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel, FlyteTouch, FlytePad with handheld mobile airline information, and EventBoard. The company’s latest innovation is InfoBoard, which combines airline flight information with total property way finding, weather, traffic, area attractions, and much more.
- FlyteBoard is a wall, floor, or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars, and other public areas, displaying flight information for one or more airports.
- FlytePass combines FlyteTouch with free, secure boarding pass printing. It can be provided as a standalone unit, or neatly packaged in either an all-wood kiosk or an integrated metal kiosk to match your décor.
- FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television.
- FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.
- FlytePad is a mobile-ready service that delivers real-time airline information via the iPad, enabling hotel staff to provide guests with airline information anywhere and anytime.
- EventBoard displays user-configurable meetings and events on screens shared with flight information or its own dedicated screen.
- InfoBoard is a cost effective touch screen display that saves labor, provides greater guest service, and generates revenue with flight information and so much more.
Click here to request information on Flyte Systems’ airport travel and guest information services.
