With all the complaints about escalating fees that travelers have to pay, another pricing trend is on the rise that some customers may actually like: paid upgrades.
Hotels, airlines and car rental agencies are more aggressively promoting the chance to upgrade your room, seat or set of wheels for a price that is often (but not always) less than you would have paid if you had reserved that business-class ticket or hotel suite in the first place.
Usually, these offers are presented at check-in, when travel companies figure it's too late to sell their premium inventory to somebody else. But sometimes the upselling begins just after you've booked.
Elite members of travel loyalty programs are not necessarily happy about this development, because it can mean fewer free upgrades for them, although some companies are figuring out ways to keep these perks in the mix for their most loyal customers. Below are more details about who is offering paid upgrades, and how to decide if they are worth the price.
A Bigger Room
I stumbled onto a hotel upgrade last year in Hong Kong, after finding out the $250-a-night room with a harbor view that I had reserved was opposite the elevator bay. A trip back to the front desk to request a quieter room led to an offer to upgrade to a suite for an extra $12 a night. It was definitely a good deal (normally a suite would have cost at least $30 extra), and it made me wonder if I had been missing out by not bargaining more often at the front desk.
It turns out most travelers don't ask for upgrades, and many clerks don't offer them, so a company called Nor1 (nor1.com) has automated the process, essentially letting computers handle the negotiation. Working with chains like Hilton, Hyatt, InterContinental, Carlson and Fairmont, as well as independent hotels, Nor1 e-mails an "eStandby Upgrade" offer to some guests who already have reservations. The deals vary based on how full the hotel is, the type of room booked and variables like loyalty membership, but a typical upgrade invitation might offer a bigger room for an extra $10 to $30 a night.
Jason Bryant, Nor1's founder, said the standby upgrade generally costs 25 to 40 percent less than booking the better room in the first place, since accepting the offer doesn't guarantee you'll get the upgrade (hence the word "standby" in the name). But if the hotel doesn't sell that nicer room to someone else for the regular price, your upgrade will be confirmed when you check in. Not everyone who books a room will automatically get an upgrade pitch, Mr. Bryant said.
"We don't want 20 guests stacking up for the same offer if we know only one guest is going to get it."
Elite members of a hotel's loyalty program may still be offered a free upgrade, Mr. Bryant said, but could also see a paid upgrade option for an even better room, or an offer of a discounted spa treatment or dinner instead of a room upgrade.
John Ollila, who tracks loyalty programs at LoyaltyLobby.com (and has elite status with the major hotel chains), said he usually tries his luck by asking for a better room when he checks in. But for travelers without elite benefits, he said, Nor1's eStandby upgrades can be a reasonable deal.
"Check how much the upgraded room would have cost you in the first place," Mr. Ollila said, adding that it might still be worth bargaining to see what you could get without charge.
A Better Flight
Airlines are also more aggressively selling paid upgrades, although their business model seems to be more varied than that of hotels.
For instance, Alaska Airlines offers paid upgrades within 24 hours of the flight's departure through Web check-in, airport check-in kiosks, the ticket counter and even at the departure gate. For a one-way flight of 1,250 miles or less, the cost is $50 to upgrade to first class, which increases to $200 for a flight of 3,751 miles or more (with other price points in between). The savings can be $300 to $400 for domestic flights.
Delta's "same-day standby upgrades" start at $50 for flights of up to 500 miles and increase to $350 for flights longer than 3,000 miles, but you must be traveling on an eligible fare (K or higher) to qualify for a paid upgrade. For a flight from New York to San Francisco, the price difference between an eligible economy class fare and business class is more than $1,500 one way, versus $225 for a same-day standby upgrade, if one is available the day you fly.
There's more… carry on reading page 2 of "Paid Upgrades Offer Traveller Perks for Less" on the NYTimes website.
