TrustYou, the world’s largest guest feedback platform,Ãhas startedÃthe new year with new partnerships across the globe. Each new partner will incorporate various features of the platform to improve their products and services by means of collecting, assessing and responding to guest feedback.
The expansion of the portfolio includes renowned chain hotels as well as various independent properties worldwide. TrustYou plans to continue its growth through an enhanced presence at trade shows worldwide, such as ITB Berlin.
ÃThese new partnerships are heralding a promising year 2017 for TrustYou and we are excited to work with great hotels and brands across the globe,”Ãsaid Benjamin Jost, CEO at TrustYou. “Last year we completed our guest feedback platform with TrustYou Stars and TrustYou Messaging. With this outstanding technological asset we are now able to provide the best possible platform. TrustYou caters to all needs, regarding guest satisfaction and hotel services, around the world.”
TrustYou’s well-established partnership with AccorHotels has recently been extended, as the hotel group acquired the renowned Fairmont, Raffles and SwissÂtel hotels and resorts. The 113 properties are now utilizing AccorHotels’ ÃVoice of the GuestÃ platform powered by TrustYou. They can thereby analyze all customer feedback that is shared by travelers across the web and send out customized post-stay surveys to ensure the best quality for guests throughout all Fairmont, Raffles and SwissÂtel Hotels worldwide.
Germany-based Romantik Hotels & Restaurants with 200 properties in nine countries across Europe also decided to rely on TrustYou to increase and influence their online reputation by evaluating and soliciting post-stay feedback. ÃTrustYou combines all features in one convenient platform that we were looking for managing our guest feedback,” said Thomas Edelkamp, CEO at Romantik HotelsÃand Restaurants.Ã”The fully automated surveys help us to gather first-hand information from our guests. We use the computed scores and sentiments to measure our performance and to analyze our strengths and shortcomings to improve operations for all properties.”
Indonesia’s distinguished hotel chain PHM Hospitality operating the brands ÃThe HavenÃ, ÃThe 1O1Ã, ÃThe BnBÃ, ÃFRiiÃ and ÃPHM CollectionÃ makes use of a variety of features of the TrustYou platform to ensure maximum control of their online reputation and visibility. TrustYou assists their hotels to increase the customer satisfaction through prompt and clear customer feedback management. The partnership also includes the integration of TrustYou’s Meta-Review into PHM Hospitality’s hotel websites to enhance the user and booking experience on their websites and to increase direct bookings.
In Japan, TrustYou adds the Ãthe b hotels” to its client portfolio, currently operating 13 hotels inÃfour areas with more than 3,000 guest rooms. The guest feedback platform was chosen to facilitate the management of all guest opinion’s across various brands including Ãthe b hotelsÃ and their own boutique hotel ÃBrandÃ.
Galaxy Entertainment Group is the latest partner using TrustYou’s feedback platform including analytics and survey features in Macau. They are currently operating the luxury five-star properties StarWorld Hotel on the Macau peninsula, Galaxy Macauª integrated resort and Broadway Macau in the Cotai area.
In terms of individual hotels, TrustYou also partnered with a variety of renowned independent hotels across the globe: Buddha-Bar Hotel in Budapest, Hungary; 7,132 Hotel in Vals, in Switzerland; Good Hotel London in the UK; The King Jason Hotel in Cyprus; Axiom Hotel in San Francisco, U.S.; Watermark Beach Resort in British Columbia, Canada; Panari Hotels in Nairobi, Kenya.