Noble House Hotels and Resorts was alerted to a potential issue after the company received calls from guests who saw unauthorized charges on their payment cards used at certain Noble House properties. Noble House notified the FBI regarding the incident and engaged a computer security firm to examine its payment processing system. Through the investigation, Noble House learned that malware may have been installed on payment processing systems that potentially affected cards swiped at the following properties:
- The Portofino Hotel and Marina, Redondo Beach, CA, from April 3, 2015 to August 11, 2015;
- The Edgewater, Seattle, WA, from December 29, 2014 to August 11, 2015;
- Little Palm Island Resort and Spa, Florida Keys, FL, from December 29, 2014 to May 22, 2015;
- Mountain Lodge Telluride, Telluride, CO, from December 29, 2014 to May 27, 2015;
- Ocean Key Resort and Spa, Key West, FL, from December 29, 2014 to August 6, 2015
- River Terrace Inn, Napa, CA, from December 29, 2014 to August 11, 2015.
The information potentially compromised by the malware involves data found in the magnetic stripe on payment cards, which includes the cardholder name, card number, expiration date, and CVV number.
Noble House was able to provide individual notification for all individuals for whom it had contact information. However, because of the nature of the incident, Noble House was not able to contact all potentially affected individuals. If guests used a payment card at one of the affected properties during the dates listed above, Noble House recommends that they remain vigilant to the possibility of fraud and identity theft by reviewing their account statements for any unauthorized activity and contact the bank that issued the card as soon as possible if any unauthorized charges are found.
To help prevent this from happening again, Noble House has been working with the computer security firm to review its security measures, to ensure that this issue has been fully remediated, and to look for ways to enhance its security measures.
