Talent Management in Hospitality and Tourism uses case studies from major international companies as well as SMEs such as The Taj Hotel Group, India, Red Carnation Hotel Group, The Rick Stein group and La’Aubier in Neuchatel, Switzerland to illustrate successful talent management strategies and how they can be implemented.
Staff retention, training and morale is key in any industry, none more so that in the service sector where career perceptions can be negative and staff retention is notoriously high. Recruiting and retaining happy and well trained staff is key to the success of all customer-facing businesses. This book is the first to explore on this important topic from an individual and personal perspective rather than a company perspective. It will enable future managers to understand the key principles to maintaining a happy and talented workforce, as well as understanding how to successfully manage their own career path.
The text has a complete pedagogic structure, including learning points and activities at the end of each chapter to assist with class room delivery and design assessments.
- The first text to address this vital subject for educators and organisations in the hospitality sector;
- Contributed by major experts who have multi-national experience of hospitality education provide new and interesting perspectives on the topic;
- Real life cases studies from major international companies as well as SMEs such as The Taj Hotel Group, India, Red Carnation Hotel Group, The Rick Stein group and La’Aubier in Neuchatel, Switzerland.
About the Author
Susan Horner is Associate Professor in Hospitality, Tourism and Events Management at Plymouth University, UK. Susan wrote her first book Marketing for Hospitality in 1996 and has gone on to write further books with collaborators including Professor John Swarbrooke and Professor Stephen Ball. Susan’s books include key texts such as Consumer Behaviour in Tourism, International Cases in Tourism Management, Business Travel and Tourism and Leisure Marketing. These books are used internationally and have been translated into a variety of languages including Chinese.
Among her other skills Susan has an interest in the learning styles of hospitality students, and relationship marketing and management issues for hospitality. She has also developed an international reputation as a marketing specialist and been responsible for the academic content of hospitality courses at undergraduate and postgraduate level that have been delivered both locally and internationally. During her academic career she has encouraged both undergraduate and postgraduate students to publish their research at various academic conferences.