Acknowledged as sharing one of the best locations in Hong Kong, the three Marco Polo hotels; comprised of Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel, have recently amalgamated the operational services of the three hotels to create best practice synergies for this landmark 1,458 room operation.
The management teams undertook a productivity review over 4 months to identify work process improvements and streamlining work flows. The key priorities were to enhance the guest experience and encourage workforce multiskilling and employee empowerment to create new best practices at all levels of the operation. At the same time, the review has reduced unnecessary processes and management layers, which will contribute to a more synergistic and efficient operation across the harbour front hotels.
While the Sales and Marketing departments of the three hotels were already consolidated a few years ago, the current amalgamation resulted in 31 redundancies but also established newly created positions for the workforce of almost 1,000 Associates. Departmental Managers will oversee the day to day operations of each hotel, supported by one General Manager for all 1,458 rooms. The company will continue to monitor and review its productivity and processes to ensure a more flexible and responsive workforce.
Each of the hotels will maintain their own heritage and distinctly individual product offerings through their room and dining experiences. The key success measure will be the efficiencies created with shared services, new career opportunities for staff and most importantly, a seamless customer experience for our guests.
Based on their long and proud heritage, combined with strong business performances, Marco Polo Hotels – Hong Kong are committed to re-establishing their leadership position with the consolidation of the hotel’s shared services operation. The new business model will ensure a strengthened position to identify new opportunities and grow the brand with a sustainable strategic outlook.
Eric Waldburger, President of Marco Polo Hotels, said “This is a responsible business model that will help build a new more efficient organisation. We are committed to staff development and growth for the long term. We believe that this new structure will help grow and develop our very dedicated and passionate workforce of whom we are very proud.”
