While travel should always have an element of adventure, a guarantee that one aspect of a trip will always go right offers invaluable peace of mind. Fairfield Inn & Suites by Marriott has introduce its promise to always make it right for guests with the new Fairfield 100% GuaranteeSM.
The announcement follows a training program designed to empower all Fairfield Inn & Suites staff to address and remedy guest issues as quickly and efficiently as possible, ensuring a seamless travel experience even before guests’ arrival and long after they check out.
“Both business and leisure guests juggle a lot when they travel. We guarantee that we will do everything we can to make their stay as enjoyable as possible,” says Shruti Buckley, vice president and global brand manager for Fairfield Inn & Suites. “Our guests are our number one priority. We promise they will be satisfied during their stay or we’ll make it right. That is our commitment.”
The Fairfield 100% GuaranteeSM is another way Fairfield Inn & Suites helps travelers maintain momentum on the road and is part of a larger commitment to supporting guests’ well-being. The initiative is aligned with offerings that take a holistic view of travelers’ needs such as complimentary hot breakfast, thoughtfully designed guest rooms, free high-speed Internet access in all guest rooms and public spaces, on-site business centers, fitness centers and swimming pools in most locations.
