The software developer Clock Software has released the latest update of its full-featured cloud based hotel software, Clock PMS. Expanding its unique guest Self Service portal, the update takes one step further towards meeting client expectations and ensuring customer satisfaction by adding a new Guest Feedback feature.
Keeping up with the highest standards in tourist industry, Clock PMS is not just your regular hotel software. It caters specifically for online business. Apart from the full set of features required for running and managing an accommodation establishment, it offers a comprehensive integrated web booking engine, a channel manager connecting your property to a large number of online booking portals, extensive revenue management tools and much more. What makes it stand out are the customer-facing features in its Self service portal.
The Self Service portal is designed to give guests the freedom to manage their own bookings before, during and after their stay at the hotel. In it, they can request booking changes and cancellations and fill in and sign their registration cards. They can notify the hotel of their location and pending arrival and, once there, view their bill, pay it online and even get an invoice. Through the Self service portal guests can also share their experience in the hotel social network profile or, with the latest addition, leave feedback that is certain to be heard.
‘Our goal is to help hoteliers in their effort to provide ever better service,’ a company official said in a special presentation of the new feature. ‘Guest opinion is the touchstone against which hotel success is measured, so the rating and comments they leave cannot be overlooked. In this respect, hotel managers will find the specialized reporting of guest feedback that Clock PMS offers an invaluable analysis and management tool.’
‘Our Guest Self Service portal was designed to respond to guest requirements,’ the presentation goes on. ‘A recent survey by TripConnect shows that as many as 54% of customers expect to be engaged by the supplier on their mobile phones. By offering the possibility for greater approachability of hotels and interactive booking management in our hotel software we are aiming to address that trend in customer demand.’
Major hotel chains, like Hilton or Mariott, have announced the implementation of similar services, as well. In contrast to the considerable resources in terms of time and money their plans include, the Self Service portal of Clock PMS is an integrated part of the system. It requires no additional downloads and uses no third-party technologies. It comes as an add-on activated against a small monthly fee and starts operating immediately.
More information can be found at http://www.clock-hotel-software.com/software/clock-pms.
