Topaz Services announces MetWest Terra’s selection of Topaz for Voice Reservation Processing for Hotel Abri, The Lodge at Tiburon and Toll House Hotel. Potential guests call the hotels’ reservation line and access Topaz Sales Professionals for Private Label Voice assistance in the Topaz Contact Center.
MetWest Terra chose Topaz based on their existing relationship through Casa Madrona Hotel & Spa in Sausalito and Topaz’s customer service and high call conversion rates. “We have a great partnership with Topaz for Casa Madrona Hotel & Spa. They work closely with our in-house team as a true extension of our reservations department. I find I have easy access to their management staff and that facilitates a smooth and dynamic working report,” said Jeremy Gremillion, Area Director of Revenue Management.
Eric Gustavson, President of Topaz Services said, “We value our long-term partnership with Casa Madrona Hotel & Spa in Sausalito, and welcome these three unique MetWest Terra properties to Topaz. Their locations, within a fifty-mile radius of our office helps to create the close connection that we are known for. Our staff is excited to assist their guests and promote their individual qualities and locations.”
Topaz Services is a privately held company that provides Contact Center services, reservations systems and Internet services to the hotel industry. Topaz makes it easier for travelers and hotels to make better decisions by providing customized and in-depth information and immediate reservations capabilities. Processing over 400,000 room nights per year, Topaz’s offices are in Oakland, California. The company was established in 1986.
