Pursuing the joint goal of facilitating the hotelier’s everyday business and enhancing bookings, TrustYou, the world’s largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system,Êhave announced their new strategic partnership.
Welcome Systems’ users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are automatically sent to the guest after their stay. Proactively sending out guest surveys helps hotels to increase the volume of positive reviews, which leads to a better rating and online reputation as well as a higher visibility and better rankings across the web. Evaluating guest reviews also helps Welcome Systems’ users to identify areas for improvement and to manage the quality of their hotel better in order to enhance the overall guest experience and satisfaction.
ÒWhen it comes to bookings hotels need to be on top of their reputation to assure a positive reputation,”Êsaid John Jones, Managing Director at Welcome Systems. ÒWe are excited to collaborate with TrustYou to provide post-stay surveys and offer this additional service to our users for free. Our brand stands for constant innovation and we aim to partner with the best players in the industry which led us to the decision to work with TrustYou and its sophisticated survey solution.”
Welcome Systems benefits from over 30 years of experience in the hospitality sector with the goal of delivering a great customer experience and the ability to drive profitability in any sized business. TrustYou‘s expertise lies on providing the best possible platform for feedback management enabling hotels to manage, market and react upon all reviews, guest surveys and social posts and comments worldwide.
“TrustYou Stars Lite is designed to give hotels important insights into their guest’s opinions in an easy and user-friendly way,” saidÊMichael Menzel, CRO and VP Strategic Partnerships at TrustYou. “Our survey solution fits very well to Welcome Systems’ existing services and goals to improve the hotel’s operations. We are convinced that we can help a myriad of hotels to solicit and analyze feedback and thereby positively influence their review scores and ranking, as 85 per cent of all guest feedback is positive. This partnership is an important step for TrustYou to solidify our presence in the British hospitality industry.Ó
