Running a hotel is a serious business. In order to keep your high status, you need to make sure everything is running smoothly when your guests arrive. One key element of making your hotel a success is the staff that you hire. The productivity of your staff is crucial as to whether or not your hotel will maintain its level of quality.
If you find that your staff isn’t as productive as you would like them to be, then this expert guide will give you the hidden secrets of how to make your hotel staff more productive without them really knowing.
1. Give incentives to work harder
One of the first things you can do to encourage your hotel team to work harder is by giving them an incentive. Incentives can be anything from bonuses for good work, more time off, an employee award, or something similar that recognizes the hard work they’ve been contributing to the operation of your hotel.
People like being rewarded for doing great work. You’ll find that the more you reward great work, the more productive your hotel staff will be. This is extremely beneficial during the peak season.
2. Encourage breaks
You need your staff to be efficient, productive and ‘on-fire’ when it comes to operating your hotel and looking after guests. However, with this high workload, it’s important to also encourage breaks to help reduce the risk of an employee having stress burnout. If a stress burnout occurs, you’ll find that your hotel will suffer because your key staff members will need more time off to recover.
Instead, encourage time off and make sure you have adequate staff who can fill in. You’ll find that your staff will become more efficient and productive if they aren’t tired or pushed to their limits. So promote time off when employees are getting overworked or stressed out.
3. Make them accountable for their actions
If your hotel staff doesn’t do a job properly, it’s important that they’re held accountable for it. There should be consequences to their actions. Having consequences to their actions will make them work harder to avoid these mistakes or inefficiencies in the future. After making them accountable for their actions, you’ll find that their productivity will increase greatly.
4. Stop micromanaging
Sometimes micromanaging everything won’t motivate your staff members. By micromanaging them with everything they do, it shows that you don’t trust them to run your hotel. Instead, try to step back a little and give them more responsibility.
Show them that you trust them to get the job done right the first time. If they don’t, make them accountable. Over time you’ll find that by giving them more responsibility you’ll actually see their efficiency and productivity levels increase because they become more confident themselves and how they operate their area of your business.
5. The uplift towards happiness
Concerns and imperfect actions are catalysts that provide us with key indicators on what to do next. Ideally, we want to be as proactive as possible so concerns don’t happen in the first place. But we live in an imperfect world. Don’t take for granted the impact your employees will have on your hotel brand.
Identify new and creative ways to embrace happiness for your hotel team. Happy employees will have a positive impact on your hotel’s productivity.
Running a hotel is a demanding and very stressful business. If you feel your hotel staff isn’t being as productive as you would like them to be, why not change things around a little and try some of these tips above. You may be surprised at how much more productive they may become from some small changes. Which one are you going to try first?
About the author
Are Morch specialises in social media management for hotels. He works closely with hotels to create social media strategies that fit their needs and properties. Through social media, hotel blogging and hotel communities, Are identifies the values that will make your hotel’s performance stand out. He helps hotels build a social media foundation that impacts occupancy and revenue, and makes the social media tasks for your hotel easier.