Well-trained employees and those who boast of their extensive experience can provide great guest service easily. Here are five ways to secure them within your manpower roster by keeping them highly engaged.
Though there is uncertainty in how the current situation will pan out, hoteliers and hospitality industry staff need to be prepared before another wave of cancellations knocks on your door once again. The key to this is future-proofing systems by implementing long-term strategies that can help buffer the effects of the current pandemic and beyond.
It’s never been more important to engage with your guests in any way possible. Online and offline, you need to shape your marketing strategies to connect, communicate, and create relationships that last.
Some of the new strategies that were implemented during the pandemic may prove to be equally profitable in a post-pandemic world.
Coronavirus has accelerated the ability to ‘work from anywhere’. Here’s how to capitalise on the workers who aren’t chained to traditional offices.
Smart technology, if used correctly, can help your hotel generate revenue along with other great things beyond the finish line: better guest experience, a significant improvement in your hotel’s reputation, and a more effective-running business.
All traveling families want to make memories together in a place where everyone feels comfortable. With just a few steps, you can make sure your hotel is that destination.
There are now more opportunities available than ever to make guests feel good, but this also carries with it much higher expectations that hotels need to meet.