When you work in a hotel, the job is often so involved with unusual working hours that it’s difficult to plan and take a trip yourself. But getting away is vital, providing the stress relief and relaxation that’s needed to remain energetic and vibrant in your hospitality role.
New research provides some valuable insight into how hotels can leverage the guests changing expectations with more personalized experiences and offerings.
The more empowered a member of staff feels in the workplace, the more they will be able to both grow and flourish in their role which can lead to greater productivity and profitability for your business.
Reducing the amount of data captured may actually provide a better experience for customers - both at the time of data collection and throughout the customer journey.
Inclusive leaders strive to convert disengaged employees into engaged ones, thereby achieving a high-impact transformation to meet the needs of today's connected customers.
Hotels today need to start to focus on shifting their culture towards an engagement culture that includes everyone who will impact the customer experience.
If you feel your hotel staff isn’t being as productive as you would like them to be, why not change things around a little? You may be surprised at how much more productive they may become from some small changes.