Derby Hotels Collection has signed an agreement with Hotelspeaker to improve responses on all public online reviews published on Tripadvisor, Booking.com and Expedia, increasing its commitment with online reputation and customer satisfaction.
As of July 1st, Hotelspeaker provides professional guidance in responding to all the reviews for each hotel within the Derby Hotels Collection Group, including Claris 5*GL Hotel & Spa in Barcelona, Banke 5* Hotel in Paris, Urban 5*GL Hotel in Madrid and The Caesar 4* Hotel in London.
Derby Hotels Collection decided to implement Hotelspeaker’s innovative system to deliver the best possible service to its guests and to improve time productivity for its own staff. Through this move, Derby Hotels Collection demonstrates their willingness to adopt the latest innovations, always striving to deliver best-in-class service to their clients.
Travelers are invited to leave reviews and comments before, during and after their stay. As an increasing number of travelers rely on online public reviews during the booking process, responding to them becomes mandatory. In fact, it’s one of the hotel manager’s most important responsibilities. Hotelspeaker provides professional support, allowing the hotel managers to focus on their core daily tasks.
ÒGiven that responding to all reviews in all languages is very difficult and time-consuming, we looked to Hotelspeaker to help us on this task,” said David Martinez Urgell, Digital Marketing & eCommerce Manager. “After a trial period, it became clear that Hotelspeaker had the ability to offer a completely personalized, high-level service, in line with our company and hotel guests’ expectations. The service is the perfect complement to existing review analytics software suites like Reviewpro and Trustyou. The implementation was very quick Ð in less than a week Hotelspeaker onboarded all our hotels, apartments and lofts. Thanks to Hotelspeaker we offer an excellent service to our hotel guests whilst saving lots of time for our own staff.”
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