Thanks to reviews written by guests who have actually stayed in the properties, Hotels.com has introduced a new program to recognise hotels that have achieved excellent to outstanding guest review ratings from customers around the world.
In the first phase of the program, Hotels.com has identified more than 6,400 boutique properties in 117 countries that have achieved an average guest review rating of 4.5 or higher* (out of 5). To determine the initial recipients, Hotels.com analysed its database of more than 15 million Genuine Guest Reviews, which are verified upon the completion of each guest’s stay.
“Our accommodation partners are invaluable assets to Hotels.com and we’re committed to recognising their hard work and dedication to provide guests with the best possible experience,” said Abhiram Chowdhry, Vice President and Managing Director, Asia-Pacific, Hotels.com. “This program is also a testament to our customers who’ve contributed to the more than 15 million guest reviews that determined these top-performing properties.”
Thailand garnered the most awards, with 146 properties being recognised. Other top destinations were Australia (133), Japan (127) and New Zealand (84). In Singapore, 9 hotels received a certificate of excellence.
Each selected hotel will receive a framed certificate and window sticker to display on-site at their location. Hoteliers will also be able to showcase their guest review rating on their social and digital platforms by downloading a special widget.
Hotels.com is encouraging travelers to share their most memorable hotel accommodations using the #LovedbyGuests hashtag. Learn more about the top guest rated hotels here: http://sg.hotels.com/hotel-deals/hotelscomawards-sg?pos=HCOM_SG&locale=en_SG.
* To receive an award, properties must have received an average customer review score of 4.5 or higher, based on a minimum of 50 reviews as of January 31, 2015.
