Travelers now have access to a new mobile app from Noble House Hotels & Resorts which was developed and delivered by Intelity.
Downloadable to iOS or Android mobile devices, the Noble House app allows guests at the brand’s 17 properties to place requests or find the information they need to enhance their stay.
This is the third hospitality brand app released this year alone by Intelity.
Intelity CEO and President David Adelson said, “It’s become a standard of exceptional service for hospitality brands to offer a way for guests to conveniently connect to this industry using smartphones. Thanks to the capabilities of technology, guests want instant access to all the resources they need to create a perfect, personalized travel experience. Apps enable hotel brands to provide this at multiple properties with only one platform.”
The app was built on Intelity’s ICE (Interactive Customer Experience) platform, which provides both guest-facing and back-end enterprise features to benefit hotel guests and management alike.
Guests can navigate a customized menu of information and services for either the entire brand or each individual property, such as room reservation booking, room service ordering, and transportation information, for end-to-end experience management through a single mobile portal.
A notable feature allows users to contact a meeting planner or butler through the app to help facilitate event management. The app also allows for direct messaging to a concierge for more specific requests.
All guest requests are instantly registered into the ICE Control System, which offers operational functionality and full integration into the Property Management Systems. Hotel management and staff can enjoy content control, direct marketing and messaging, and access to analytics about guest usage and staff performance, among other system tools. An included ticket management system, Intelity’s Request Manager, also provides the ability to to assign and track requests through fulfillment.
Intelity CEO & President David Adelson said, “We’re thrilled to have Noble House Hotels place their trust and confidence in us to help reinforce the brand’s mobile presence. Advancements in mobile technology have made it a invaluable tool to hospitality for management of relationship with guests, and the increase in number of global hotel partners opting for our software shows that the industry has confidence not only in our company, but also the future of mobile.”
