4 simple ways to personalise your hotel’s customer service

10 years ago

The quickest and cheapest route to improving your hotel’s experience is not in the investment of new trendy gadgets, revamping your hotel furniture from top to bottom, or hiring more staff members.

The real key to giving your customers a pleasant stay is in making them feel at home, which you can do by personalising your customer service. And you won’t need to re-mortgage your house to make it happen either – here are just a few easy ways.

Flight delay? Upgrade your guests

Flight delays seem to be more common than ever. With thousands upon thousands of flights taking off every minute of the day, it’s not unique to find a group of guests arriving shattered, cranky, and frustrated. Why not give them a free upgrade?

The cost of upgrading someone is absolutely minimal – just a little admin work and you’ve got happy (and returning) customers as well as word of mouth aplenty. It’s a great way of marketing your business and ensuring you get some fantastic reviews on places like TripAdvisor.

Write (handwritten) welcome notes

In a world where everything is becoming more corporate, dry, and impersonal, writing your guests a handwritten welcome note gives that warm and personal touch that people appreciate. It doesn’t have to be an essay or anything particularly witty either. As long as it’s geared towards the individual guests that are staying in that room, you’ve got yourself free brownie points.

If you can, try and make the welcome note particularly special. For example, note whether your guests are staying for an anniversary or other celebration. If you notice that it’s someone’s birthday, leave a little something extra behind in the room as a surprise.

Add some local touches

When your guests arrive at your hotel, they don’t just want a carbon copy of what they can get anywhere else. Even business travellers that only spend a few hours in their rooms appreciate local touches, so the extra effort can be well worth it.

For example, you can welcome your guests with a bottle of a top local wine. Create custom tourist guides that point holidaymakers to the best local spots. The décor can have just a touch of something unique, such as paintings by a local artist. Small changes can make a great impression, even if you’re the manager of a big chain hotel.

Go the extra mile

Customers always appreciate when you do just that little bit extra just for them. If you notice your guests have kids that look a tad bored, offer to provide a console gaming system or board game the whole family can play. Did someone miss breakfast by sleeping in by accident? Make an exception and give them a bite on the house.

Even if your extra mile doesn’t cost you a single dollar, people will still appreciate the additional effort you’re giving them – and they’ll remember it. Just have your staff pay attention to your guests and it’s quite easy to provide a personalised service.

All of these ways will not lighten your wallet by much and are extremely easy to implement. And that’s just the start of how you can personalise your hotel to improve the customer’s experience. Step out of your comfort zone and try something new every once in a while – use your imagination!

About the source:
Nextrend Furniture is a hospitality furniture specialist in Australia, helping people transform their venues into a practical and creative environment.

Nextrend Furniture

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https://nextrend.com.au/brisbane

Our showroom is located just off the Bruce Highway via Nudgee Road just 34 km from Brisbane CBD opposite Moto National Accessories. We are centrally located, Banyo is a northern suburb of the City of Brisbane, Queensland, surrounded by a combination of residential and industrial space in the Banyo – Nudgee area. Our combination of low prices and great products is so amazing that we frequently get visitors from as far away as Brisbane CBD, Gold Coast, Sunshine Coast, Townsville, Cairns and Toowoomba and Mackay. (Visit our showroom or buy online – showroom visits by appointment only) Head Office: Unit 2/471 Tufnell Rd, Banyo, QLD, 4014 – View Map Phone: (07) 3257 7272 Fax: 1300 558 085 Email: sales@nextrend.com.au Find Us From Brisbane CBD Get on the M3, continue on the M3. Take the Airport Link to Nudgee Rd in Hendra. Take the exit for Nudgee Rd from Airport Link, follow Nudgee Rd and Tufnell Rd to Victor St in Banyo. From Brisbane Southern Suburbs Get on the Clem7 in Woolloongabba from State Route, follow the Clem7 and Airport Link to Nudgee Rd in Hendra. Take the Nudgee Rd exit from Airport Link. Follow Nudgee Rd and Tufnell Rd to Victor St in Banyo. From Brisbane Western Suburbs Take Rosemary St and Rudd St to M7 in Oxley, take the M5 and Airport Link to Nudgee Rd in Hendra. Take the exit for Nudgee Rd from Airport Link, follow Nudgee Rd and Tufnell Rd to Victor St in Banyo. From Brisbane Eastern Suburbs Get on the Clem7 in Kangaroo Point from State Route 23, follow the Clem7 and Airport Link to Nudgee Rd in Hendra. Take the Nudgee Rd exit from Airport Link, follow Nudgee Rd and Tufnell Rd to Victor St in Banyo. Cafe Furniture for Brisbane Conditions The benefits of owning a cafe in sunny Queensland allows you to take advantage of customers’ preference to eat outdoors. However, when you are trying to locate specific outdoor hospitality furniture for Brisbane’s climate conditions, you will need to consider the suitability of each piece. Outdoor furniture for Brisbane conditions needs to be durable and weather-resistant, if you expect it to last for the long term when exposed to the elements. Yet it also needs to be stylish and comfortable enough to encourage patrons to take a seat and enjoy your menu offering. Matching Style and Theme The same is true when choosing cafe tables in Brisbane or cafe chairs in Brisbane. You want your establishment to maintain the same theme and style throughout, so it can be important that you choose the right furnishings for both indoor and outdoor use. This allows you to continue your decor throughout the cafe and gives your establishment a more enjoyable atmosphere. This is where locating specialist Brisbane furniture suppliers who focus on providing top quality hospitality furniture can be crucial. Ideally, the company you deal with should have plenty of options to choose from, but should also carry a lot of stock at any time to fulfil any order quickly and easily. Bar Furniture in Brisbane Many hotel and bar owners have taken steps to incorporate outdoor locations for their patrons to enjoy. This may also include an outdoor dining area, as well as a convenient outdoor bar location for any patrons who still wish to smoke. Setting up and packing away those outdoor furnishings needs to be as convenient as possible for staff. This is where you can take advantage of stackable chairs. Brisbane establishment owners can allocate staff to set up those outdoor locations quickly and easily, but when business hours end, those same locations can be packed away with a minimum of fuss and chairs can be stacked inside for security until they are needed again. Finding specific hotel furniture in Brisbane is not difficult, but you do want to ensure that you are able to match any indoor lounge furniture with outdoor bar stools and tables, along with theme-related restaurant furniture. Brisbane hotel owners can take advantage of stockists like Nextrend Furniture, simply due to their extensive range of high quality hospitality furniture and their unbeatable prices. Nextrend Furniture in Brisbane places a high priority on providing only the best quality wholesale furniture for Brisbane hospitality businesses. They always carry plenty of stock, so it is always possible to order enough chairs or tables to seat even a large establishment and know they will be delivered quickly. Nextrend is Brisbane furniture suppliers with a keen awareness of the unique needs of restaurant and hotel owners.