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Matthew Stephens
Managing Director
eHotelier

About Matthew Stephens:

I am passionate about supporting self-paced professional development for current and aspiring leaders around the world.

Business and career success requires continual learning, from the latest trends, insights, and news to online education from line staff to the executive level. Whether you have been to school or university, completed an MBA or landed in an industry unintentionally, to succeed and grow requires passion supported by learning.

eHotelier provides the structured framework to support yours and your team’s professional growth through online resources and professional development programs created in collaboration with industry leaders and curated by academics, customizable to your organization’s standards and requirements.

Contact Details:

Company:

eHotelier

Location:

Australia

LinkedIn:

Connect

Website:

https://ehotelier.com

ARTICLES

Roster Staff

Smarter rosters, stronger teams, happier guests

In hospitality, timing is everything. From check-in to check-out, the guest experience hinges on having the right people in the right place at the right time. That’s why strategic rostering...
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Recruit, Select and Induct Staff

Strategic hiring: The first step to guest satisfaction

As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.
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Elevate Guest Experience Through Smarter Hotel Operations

In hospitality, the guest experience is shaped long before check-in. It starts with your team, your systems, and the way you lead. Operational excellence isn’t just about efficiency—it’s about creating...
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Lead Communication in the Workplace

Lead Clearly: Top 5 Communication Habits for Hotels

In hospitality, communication isn’t just a soft skill—it’s a strategic advantage. Whether you’re managing a bustling front desk, coordinating a kitchen brigade, or leading a cross-functional team, your ability to...
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PODCASTS

Tammy Pahel profile image

The latest trends and developments in spa and wellness management, with Tammy Pahel

In this episode, we explore the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy Wellness Resorts and VP of Spa & Wellness...
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How resorts can protect the worlds oceans with Theresa van Greunen

Celebrating World Ocean Month with Theresa van Greunen from Aqua-Aston Hospitality and the ways in which they are integrating expertise in local destinations while holding community and environmental stewardship as...
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WEBINARS

trust

Rebuilding traveler trust and optimising revenue during COVID recovery

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Confronting the COVID-19 challenge webinar with Cendyn

Confronting the COVID-19 challenge

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Bringing order to chaos

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