Customer effort is one of the metrics used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay. In other words, how easy it is for a customer to do something within the guest journey.
Guest satisfaction: 6 tactics to increase it in your property
Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they’re met with disappointment.
Satisfy guests and align teams: the hotel CEO’s blueprint for success
Profit growth is an intricate dance between short-term guest-focused strategies and long-term team building and process refinement. Here are six tips encompass a holistic approach to increasing profits.
The Secret to Boosting Profit & Guest Satisfaction
Today’s guests demand autonomy and convenience. Hotels are challenged to provide information and services that suit their guests when they need them most. Hoteliers have found an increasing demand for in-room and mobile dining, and those who have been able to provide this service have seen a great return on investment.
5 digital tactics to improve guest satisfaction
Customer satisfaction is a never-ending process, you need to take continuous action to meet your customer needs. By utilising these digital tools in the right way, you can enhance the guest experience and improve guest satisfaction, ultimately leading to increased revenue and loyalty.
The J Collection partners with Travel Outlook
Premium hotel call centre will assist The J Collection to enhance voice revenue and guest satisfaction.
The importance of quality in the hotel and restaurant experience
Quality is not just about the food on the plate – it’s about the entire experience. Here’s how to plan and cost menus to ensure that your guests leave satisfied and impressed.
The first impression counts: What to do to improve guest satisfaction
There is an old saying that goes: feed man’s senses, and you will make them the happiest man alive. To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.
The advantages opt-out and opt-in housekeeping
New flexible housekeeping models are emerging that work for both your hotel and your guests. Here’s a closer look at how to make them successful.
Better guest satisfaction measurement for smaller accommodation establishments
Accommodation establishments with fewer than 50 rooms need to think more carefully about how they collect customer feedback.
