Anna Randow
Partner & Director of Global Sales
Bookboost AB

About Anna Randow:

Anna brings the business forward by expanding the portfolio with innovative and forward-thinking hospitality brands. She’s a global citizen, a passionate traveller and a hotel nerd.

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guest communication

Five tactics for better guest communication

Providing quick answers and motivating engagement is key to improve your communication with guests, enhancing guest experience and build guest loyalty.
guest journey

8 best practices when implementing a guest journey in your hotel

As a hotelier, one of your main concerns must be to ensure your guests have a seamless experience throughout their journey. This will reduce frustrations not only for them but...

Do’s and don’t when implementing a CRM in your hotel for the first time

A Customer Relationship Management (CRM) system designed specifically for hospitality is a great addition to your hotel tech stack. Why? Because it is designed specifically for the hospitality industry to...

9 benefits of implementing a customer experience platform: insights from industry experts

The results of implementing a platform that is focused on the guest experience include improved guest satisfaction and loyalty, higher ratings and reviews, and increased revenue through repeat bookings and...