The J Collection partners with Travel Outlook - Insights

The J Collection partners with Travel Outlook

The J CollectionTravel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned, and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction. Travel Outlook, known for its highly personalized, efficient, and effective services, was chosen to provide training and superior salesmanship to enhance The J Collection’s cross-selling opportunities.

As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclusively by KTN to train their reservations specialists. Using this system, Travel Outlook closes up to 70% of the qualified reservation calls received. To ensure the highest level of performance, Travel Outlook hires KTN and Forbes to test-call their reservations specialists.

Travel Outlook will focus on developing sales and service strategies specific to each hotel’s market segment, property type, revenue strategies, and operational needs to enable J Collection to generate additional revenue and improve customer service.

Mark S. Wilson, Area Director of Sales and Marketing for The J Collection, said, “We are excited to partner with Travel Outlook, a company that shares our commitment to delivering exceptional guest services. With their expertise, we expect to see a significant increase in our reservations conversion rate. The J Collection is looking forward to the new partnership with Travel Outlook and the benefits it will bring to their guests and revenue.”

Travel Outlook’s President, John Smallwood, stated, “We are honored to partner with J Collection Hotels to deliver high-quality reservation services to their guests. Our team is dedicated to providing the best possible results and experience on every call, ensuring a clear and positive first impression of the hotel for guests.”

Travel Outlook’s clients include some of the best hotels and resorts in the country that require specialized hotel call center services that function like their own. The list of must-haves includes a highly trained, US-based staff with a laser focus on hospitality clients, delivering exceptional guest service during each call.

In addition to providing world-class, hospitality call center services, Travel Outlook offers Annette, the first AI-powered virtual agent dedicated to hotel guest service. Annette offers best-in-class caller engagement, unrivaled flexibility for callers, and provides an engaging, on-brand experience. Annette’s technology allows your customers to lead the conversation, creating natural, human-like interactions and affordably answering up to 70% of the calls for the front desk team.

Tags: guest satisfaction, Premier Hotel Call Center, The J Collection, Travel Outlook, Voice Revenue

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early year…


Travel Outlook The Premier Hotel Call Center™ has become the premier voice reservations team in hospitality.

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