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John Smallwood
President

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

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ARTICLES

Travel Outlook, Omnichannel Telephony

Travel Outlook’s Omnichannel Telephony enhances guest service and reduces hotel labor expense

In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the...
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The J Collection

The J Collection partners with Travel Outlook

Premium hotel call centre will assist The J Collection to enhance voice revenue and guest satisfaction.
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Travel Outlook Logo

Travel Outlooks offers complimentary registration for the Four Pillars of Heartfelt Hospitality Webinar by Kennedy Training Network

The webinar series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality.
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Artificial Intelligence

AI is here to work with your employees, not replace them

Why hotels are now adopting zero-labor solutions.
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