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John Smallwood
President

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

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ARTICLES

Travel Outlook

Travel Outlook renews Kennedy Training Network Certification for the 15th Consecutive Year

Travel Outlook, The Premier Hotel Call Center™, announced today that it has successfully renewed its Kennedy Training Network (KTN) Certification
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Travel Outlook

Travel Outlook: Guest-Led Conversational AI for Hotels sets a new standard for guest calls

At a Glance: Traditional hotel IVR systems are rapidly being replaced by conversational AI solutions that can answer guest questions, route calls intelligently
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Travel Outlook

Breaking language barriers and driving revenue with Travel Outlook and Annette

Today’s hotel guests expect fast, seamless communication — regardless of language. For hotels, that creates both a challenge and an opportunity: delivering personalized
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Travel Outlook

Travel Outlook’s Annette redefines the standard for hotel guest calls

Hotels are losing bookings when guest calls go unanswered or service teams are stretched too thin. Leading hotels are fixing this by combining guest-led conversational AI
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