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John Smallwood
President

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

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ARTICLES

Travel Outlook

What 67% of guests say about hotel products or service recommendations

In the race to automate, the hospitality industry has embraced artificial intelligence to solve some of its biggest challenges — staffing shortages
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Travel Outlook

What 73% of consumers say about AI and the customer experience

In our recent article, "Cost-Effective AI Solutions for a Complex Market," we explored how AI is helping hospitality professionals navigate challenges
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Travel Outlook

Bridging language barriers in Hospitality with AI

The world is becoming increasingly interconnected, with businesses and guests crossing borders more frequently than ever before.
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The Travel Outlook

Modern, Cost-Effect AI Solutions for a Complex, Competitive Market

As we move into 2025, the hospitality industry faces a unique set of challenges threatening its ability to meet evolving guest expectations while keeping operations running smoothly.
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