John Smallwood - Insights
John Smallwood

About John Smallwood:

A veteran in the hospitality industry, John has owned, developed, and managed hotels for many years.  After earning a BBA from New Mexico State University, he started his career with AT&T, gaining invaluable insight and experience in the early years of the data revolution.  His experience in technology and hospitality merged in his development of Travel Outlook, the world-class hospitality contact center.  More recently, he has branched out with the creation of ExpressRez, the premier contact center for the Bed and Breakfast industry, and with the creation of Annette (formerly “Bella” by Travel Outlook), the first AI-powered voice bot for the hotel industry.

Contact Details:






Four Pillars of Heartfelt Hospitality Webinar

Travel Outlooks offers complimentary registration for the Four Pillars of Heartfelt Hospitality Webinar by Kennedy Training Network

The webinar series kicks off at Noon, EDT on Thursday, March 16, with The Four Pillars of Heartfelt Hospitality.
Artificial Intelligence

AI is here to work with your employees, not replace them

Why hotels are now adopting zero-labor solutions.
AI technology

Labor shortages and the impact on hotel operating costs

How modern AI solutions offset rising costs that cut into hotel profits.
The Essex Resort and Spa Travel Outlook

The Essex Resort and Spa partners with Travel Outlook

The Essex Resort and Spa partners with Travel Outlook, The Premier Hotel Call Center, to offer Its guests genuine hospitality and a friendly, helpful voice.