Clean Spaces, Happy Guests: Elevating Hotel Standards
In hospitality, cleanliness isn’t just a standard—it’s a promise. It’s the first thing guests notice and the last thing they remember. A spotless lobby, a…
Coaching that elevates teams and guest experiences
In hospitality, our people are our product. The warmth of a welcome, the precision of a plated dish, the speed…
Strategic hiring: The first step to guest satisfaction
As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.
How to measure pre-arrival communication success: KPIs that matter
When it comes to guest satisfaction, the pre-arrival stage sets the tone. Yet, when it comes to measuring it, many focus on surface-level metrics like email
5 digital strategies for higher guest satisfaction and more bookings
Guest satisfaction is not just about making guests happy. It drives revenue, builds your reputation, and keeps guests coming back.
The power of experience: how guest satisfaction can influence hotel pricing strategies
As consumers become more informed and online booking environments offer new levels of transparency, hotels will discover that positive guest experiences are not just beneficial—they are essential for maintaining pricing power.
Living Hotels invests in digitalisation to improve guest satisfaction
Living Hotels, the family-run brand with a portfolio of 18 apartment hotels offering individual spaces for working, has improved guest and staff experience through the digitalisation of operations and hotel management.
What is customer effort and how to lower it to increase guest satisfaction
Customer effort is one of the metrics used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from the booking moment to post-stay. In other words, how easy it is for a customer to do something within the guest journey.
Guest satisfaction: 6 tactics to increase it in your property
Imagine a weary traveller stepping into your hotel, their excitement for their stay slowly deflating as they’re met with disappointment.
Satisfy guests and align teams: the hotel CEO’s blueprint for success
Profit growth is an intricate dance between short-term guest-focused strategies and long-term team building and process refinement. Here are six tips encompass a holistic approach to increasing profits.
